Ground Crew Specialist

Job Description

Job Description

Fly Trampoline ParkBecome part of the team at Fly Trampoline Park and help our guests take flight! We are currently hiring Ground Crew Specialists at our Wasilla location.Position SummaryThe Ground Crew Specialist works with other ground crew as an integrated team to oversee the safe operation of the jump courts and other park features while providing friendly, responsive service to create an exceptional entertainment experience for our guests. A Ground Crew Specialist's attitude directly effects how Fly Trampoline Park as a whole is perceived. Your main functions are to ensure that all company policies are being followed and that all jump areas and other attractions are properly maintained to ensure a safe and enjoyable experience for our guests. Duties and ResponsibilitiesGreet and assist customers entering the courtsExplain jump areas and rules for each stationEnsure that all jumpers have a valid jump ticket, proper footwear and no loose jewelryClear the courts of jumpers whose wrist bands have expiredClear the courts or surrounding area when there is an injuryEnsure that all pads, nets, springs and other safety items are installed and functioning properlyEnsure that all jumpers are following rulesMonitor the tracking systemAlert jumpers of their expired timeRemove expired stickersAssist jumpers and other guests with any questionsKeep jump areas cleanFluff the foam pit as neededMonitor, clean, organize and restock facility, cubbies and seating areas as neededResolve guest concerns and if needed, elevate concerns to a supervisor or manager for further actionReport problems with equipment to manager on dutyMaintain a fully stocked backpack of first aid supplies and report any needs to the manager on dutyAttend to any and all injured visitors within your designated areaComplete an incident report on any injury, loss or other incidentReport any and all injuries to manager on dutyComplete opening and closing dutiesPerform all duties, whether routine or specifically requested, in a friendly and courteous mannerPromptly inform the Manager on Duty of any and all customer feedback or concernsPromptly inform the Manager on Duty of any compliance issues or inappropriate behavior with jumpersOther duties as assigned by management or needed by the businessQualifications and RequirementsWillingness to work as a teamAbility to understand all aspects of Fly Trampoline Park employee handbook and park rules and act in accordance with established policies and proceduresMust be able to communicate clearly with managers but especially with guestsBe able to reach, bend, stoop and frequently lift up to 40 poundsBe able to work in a standing position for long periods of time (up to 10 hours)