Manager, ServiceNow Platfrom & Asset Management

Application Deadline:08/09/2026Address:250 Yonge StreetJob Family Group:TechnologyA Manager to lead our ServiceNow teams, overseeing both our ServiceNow development group and our asset management team. This role will be responsible for the delivery of ServiceNow solutions, collaborating closely with a Business Analyst who manages the development backlog. Additionally, the manager will oversee our CMDB and asset management team, ensuring proper governance of software and hardware assets, with weekly, monthly, and quarterly reporting for audit and compliance purposes. The ideal candidate will drive process improvements, automation, and team growth across both areas, balancing technical expertise with leadership. They should have strong experience with ServiceNow, people management, and audit compliance. This role will serve as a key partner to the Business Analyst in driving business outcomes. Qualification:Proven experience managing ServiceNow product, development teams and asset management processes.Intake and prioritization of work for all team members for all Service Now and Inventory Management related work.Strong understanding of CMDB, audit requirements, and asset governance.Leadership in process automation and continuous improvement.Inventory Management Monthly reporting to Management, including BMO.Leads Audit related activities.Experience coaching teams and fostering collaboration across roles.Removes obstacles and/or escalates appropriately, when required.Understands and advocates for the adoption of the Inventory Management Practices and the Service Now Platform.Works with stakeholders to bring complex issues, impacting multiple teams/platforms, to conclusion.Excellent communication and stakeholder management skills.Salary:$75,900.00 - $141,900.00Pay Type:SalariedThe above represents AIR MILES’ pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents AIR MILES’ expected target for the first year in this position.AIR MILES’ total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. AIR MILES also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: About UsThe AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR MILES is a wholly-owned subsidiary of the Bank of Montreal (BMO). BMO is Canada’s oldest bank and the 8th largest in North America with more than 12 million customers globally.As a member of the AIR MILES team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.To find out more visit us at . AIR MILES is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: AIR MILES does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to AIR MILES, directly or indirectly, will be considered AIR MILES property. AIR MILES will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.SummaryLocation: Toronto, ON, CANType: Full time