Lobby Ambassador

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Lobby Ambassador – JLL What this job involves: JLL is seeking a Lobby Ambassador to join our Experience Services team in Washington, DC. In this role, you will be the face of our client's workplace, delivering exceptional guest experiences through warm, professional engagement and proactive service. As a Lobby Ambassador, you will create memorable first impressions, anticipate visitor and employee needs, and ensure seamless service from pre-arrival to departure. This position offers the opportunity to combine your passion for hospitality with your people skills to create a world-class workplace environment. You will serve as a central point of contact, building connections across the hospitality industry while maintaining visible engagement throughout the facility. What your day-to-day will look like: Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations Engage visitors, employees, and callers in a manner that makes them feel warmly welcomed and assist them in a helpful and timely manner Maintain visible engagement throughout the workplace and conduct strategic site walks during periods of reduced reception coverage Serve as a resident expert on local cuisine, hotels, attractions, and upcoming events Connect with clients, customers, and support teams to proactively anticipate needs and deliver creative solutions Work across teams to prepare for all arrivals, address concerns, and ensure operations run smoothly Assist with support for meetings, reception, personal support, and mail room services where applicable Provide wayfinding and information about campus services and activities. Required Qualifications: Minimum 2-3 years of previous customer service or hospitality-related experience Excellent communication skills with fluency in English (spoken and written) Demonstrated ability to multi-task and prioritize while maintaining elevated guest experiences Strong customer service orientation with confidence, professionalism, and responsiveness Working knowledge of information technology tools and platforms Proficiency in Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook) Flexibility and positive attitude in managing shifting daily priorities Preferred Qualifications: Reception or customer service experience in a corporate or hospitality environment Established network within the local hospitality industry Experience working in a facilities management or workplace services environment Location: Washington, DC Work Shift: 8:00 AM - 4:30 PM Salary/Comp: $54,800 This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 54,000.00 – 54,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site –Washington, DC If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.