SaaS Systems Analyst

$70k - $90k

Connect Staffing and Consulting

Carson, CA

Job Description
Job Description
SaaS Systems Analyst
Location: Long Beach, CA - Corporate/Hybrid Preferred
Compensation: $70,000 – $90,000
Position Summary
The SaaS Systems Analyst plays a critical role within the TechOps IT team, overseeing and optimizing the organization's SaaS applications. This role focuses on configuration, user access, troubleshooting, integrations, data extraction, reporting, and ensuring security compliance across multiple platforms.
Key Responsibilities
Configure and administer SaaS applications (Google Workspace, Entrata, LoanPro, BigQuery, Glide, RingCentral, Stonly, AI tools, etc.)
Manage user accounts, permissions, and application settings
Monitor system performance and troubleshoot technical issues
Conduct root-cause analysis and replicate user-reported bugs
Manage integrations and SSO configurations across platforms
Implement security policies, access controls, and compliance standards
Coordinate with vendors on updates, feature requests, and support tickets
Analyze usage data to optimize licensing and reduce costs
Extract raw data from SaaS platforms and build structured spreadsheets/tools
Support help desk ticket resolution and create user documentation
Generate reports on usage, performance, and cost trends
Qualifications
Bachelor's degree or equivalent experience
Proficiency with SaaS systems, integrations, and support concepts
Advanced spreadsheet skills (complex formulas, pivot tables, data validation)
Strong analytical and problem-solving abilities
Experience with QA testing, diagnostics, and workflow analysis
Excellent communication and cross-functional collaboration skills

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Vacancy posted 1 day ago

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