Roadside Assistance Technician/Tow Driver

Roadside Assistance Technician – AAA The Auto Club Group It’s a great time to join AAA The Auto Club Group! It is a full‑time position, eligible for hourly wages and overtime pay. Eligible applicants may work as either exempt or non‑exempt. Job Summary In this role you will be an essential part of the Emergency Roadside Assistance team, providing services to AAA members, employees, and other motorists. You will operate a full‑size or mini service truck or tow truck, use GPS to locate breakdown sites, and perform on‑scene repairs and services that keep members safely on the road. Responsibilities Operate a full‑size or mini service truck or tow truck and all applicable service equipment. Use GPS and maps to locate member breakdown locations. Provide services such as fuel delivery, battery testing and replacement, jump‑starts, lockout service, and flat‑tire change/inflation. Arrange or tow a member’s vehicle when it cannot be started or is unsafe to drive. Deliver excellent customer service to ensure 100% member satisfaction. Offer value to members through On‑the‑Go Tow or battery tests/sales. Provide support at special events such as parades, travel shows, Car Care or Public Relations events. Qualifications Required High school diploma or equivalent and a valid driver’s license. 21 years of age or older. Valid state driver’s license with minimal driving infractions/incidents. In Illinois, a valid Illinois C‑Non CDL driver’s license is required. Experience using tablets or electronic devices to update calls, review policies, document safety records, and complete duties. Strong customer service skills and the ability to effectively communicate with customers and members. Ability to lift materials weighing up to seventy‑five (75) pounds. Successful completion of drug screening, MVR, criminal background check and DOT health screenings (pre‑employment and ongoing). Preferred Experience servicing vehicles, including fuel delivery, battery testing and replacement, jump‑starts, lockout service, and flat‑tire change/inflation. Prior tow truck driver or roadside service experience. Ability to safely operate a wheel lift, flatbed, dolly towing equipment, and a full‑size or mini service vehicle, as well as related commercial driving experience. Benefits and Compensation Hourly rates starting at $24.00 in Illinois; pay may exceed the starting rate based on experience. Overtime earning potential at time and a half. Shift premiums: 5% for hours worked between 5pm and 11pm, and 10% for hours worked between 11pm and 5am. $1,000 sign‑on bonus (split payout at 90 and 180 days; eligible only for new applicants). $250 quarterly Perfect Attendance bonus. Fully paid training. Medical, dental and vision benefits. 401(k) with employer match. Paid parental leave and adoption assistance. Paid time off (PTO), company‑paid holidays, CEO days and floating holidays. Paid volunteer day annually. Tuition assistance program, professional certification reimbursement and other professional development opportunities. AAA membership discounts, perks, rewards and more. Work Environment Provide roadside service to AAA members. Work primarily outside the office, with frequent exposure to road hazards and temperature extremes; less than 5% of time is spent in a temperature‑controlled office environment. About AAA The Auto Club Group AAA The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG is the second largest AAA club in North America and is committed to an inclusive and welcoming environment. Equal Opportunity Statement The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the position’s requirements. Accommodation for Disabilities If you have a disability and require an accommodation to help you complete the employment application process, please send an email to View email address on click.appcast.io indicating the accommodation/assistance needed and a member of the Talent Acquisition Team will follow up within two business days. #J-18808-Ljbffr