Director, Product Owner, Salesforce

Why Ryan?

• Hybrid Work Options
• Award-Winning Culture
• Generous Personal Time Off (PTO) Benefits
• 14-Weeks of 100% Paid Leave for New Parents (Adoption Included)
• Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement Benefits Eligibility Effective Day One
• 401K with Employer Match Tuition Reimbursement After One Year of Service
• Fertility Assistance Program Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service

The Director, Product Owner is responsible for leading the vision and managing and executing the strategic product roadmap of the Firm's global Salesforce Sales Cloud and other Salesforce integrated solutions.

The Product Owner will act as a voice of the end-user, representing the needs of all Salesforce Personae to identify, create, document and prioritize user stories in the product backlog.

The Product Owner serves as the bridge between business stakeholders and technical teams and is ultimately responsible for ensuring Salesforce delivers measurable value across Ryan's global organization.

This role is primarily remote but requires the individual to be based in the Plano, TX area and available to work onsite as needed. Additional onsite presence may be expected during the initial onboarding period.

Duties and responsibilities (as they align to Ryan's Key Results)

People:

• Drive an integrated team member experience for all personae across the Salesforce ecosystem in alignment with corporate strategic objectives
• Partner with internal stakeholders to gather requirements and prioritize enhancements
• Act as voice of the end-user maintaining a deep understanding of team member feedback ensuring outstanding solutions are delivered
• Lead a high-performing team with a focus on fostering a positive team member experience, promoting collaboration, innovation, and continuous improvement.
• Work closely with the Salesforce Architecture team within IT
• Drive user adoption through collaboration with the training team
• Provide feedback on work-in-progress, clarify requirements and contribute to removing roadblocks or impediments

Client:

• Drive an integrated client experience for all personae across the Salesforce ecosystem in alignment with corporate strategic objectives
• Act as voice of the end-user maintaining a deep understanding of client and prospect feedback ensuring outstanding solutions are delivered
• Communicates and champions product benefits to executive management, practice leaders and other stakeholders

Value:

• Own and evolve the Salesforce product roadmap, aligning with business goals and user needs across global teams (e.g., Executive, Service Delivery, Global Shared Services, tax.com)
• In conjunction with the Salesforce technical team, lead and manage the successful delivery of enhancements as defined in sprint and release planning and meeting or exceeding defined success criteria
• Translate business needs into clear user stories, epics, and acceptance criteria for development team
• Work directly with executive management, practice leaders and other stakeholders to prioritize the backlog to meet Ryan's tactical and strategic goals
• Collaborate with the technical and functional delivery teams grooming the product backlog and planning release management
• Ensure all Salesforce solutions maintain data integrity by recognizing established systems of record and collaborating with the appropriate product management teams
• Oversee change management, training requirements and communication plans
• Oversee the governance process for Salesforce changes, ensuring compliance, scalability, and alignment with enterprise architecture
• Stay current on Salesforce releases, features, and best practices to guide innovation
• Monitor platform performance, user feedback, and analytics to inform continuous improvement

Education and Experience

• Bachelor's and/or Master's Degree in a related field
• 8-10 or more years of Product Management experience or equivalent combination of education and experience.
• At least 5-7 years as a Salesforce Product Owner in a complex, global environment
• Experience with Salesforce Unlimited Edition, Data Cloud, or Agentforce preferred

Additional Required Skills and Experience

• Thorough knowledge of Agile approaches (e.g., DAD, SAFe, Kanban) and Salesforce governance frameworks
• Demonstrates expertise creating and maintaining User Stories, Product Backlogs and Product Roadmaps
• Demonstrates ability to balance the delivery of projects against the realities of limited resources using problem solving, project management and creative resourcefulness
• Demonstrates ability to facilitate verbal and written communications across all levels of an organization in both an individual and group setting
• Exhibits expert presence being comfortable delivering and defending analyses and recommendations to management and stakeholders
• Deals well with ambiguity and intensity and thrives in a fast-paced environment driven by senior leadership requests and evolving needs

Computer Skills

• To perform this job successfully, an individual must have advanced skills in Microsoft® Word, Excel, Access, PowerPoint, Outlook, and Internet navigation and research.

Certificates and Licenses

• Valid driver's license required. Salesforce certifications (e.g., Salesforce Administrator, Advanced Administrator, or Product Owner credentials) are preferred.

Supervisory Responsibilities

This position supervises Salesforce product team members in the Global Clients and Markets practice and carries out supervisory responsibilities in accordance with the Firm's policies and applicable laws.

Work Environment

Standard indoor working environment. Occasional long periods of sitting while working at computer. Must be able to lift, carry, push, or pull up to 30 lbs. Position requires regular interaction with employees at all levels of the Firm, clients, and interface with external vendors as necessary.

Independent travel requirement

10%.

Equal Opportunity Employer

Ryan offers outstanding opportunities to work in a dynamic, rapidly expanding tax services firm serving the world’s most respected Global 5000 companies. Our innovative work environment, accelerated growth path for high performers, competitive benefits package, and outstanding earning potential provide the most rewarding career experience available in the industry.

Ryan employees are given the freedom to do their best work in the way they work best. With a clear understanding of expectations and accountabilities, our employees are given ownership of their time and flexibility to meet the demands of their professional and personal lives.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Ryan LLC (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Job duties related to this role are to be conducted in a manner that adheres to privacy laws, as well as follows internal governance related to protecting confidential information and trade secrets, and to securing data and company records.

Equal Employment Opportunity/Affirmative Action/Accommodation Ryan, LLC is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination. It is our policy to take all employment actions and make all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), affectional or sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, citizenship status, genetic predisposition or carrier status, disability, military status, status as a disabled or other protected veteran or any other protected status under applicable law. It is Ryan's policy to make reasonable accommodation for qualified individuals with disabilities.

Please access our Privacy Notice in relation to this at the following link for additional information on how we protect and handle personal information. To change or modify any personal information previously provided, please click here to access our Data Subject Access Request form.

*Notice to Canada Candidates – In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Canadian Human Rights Act, Ryan ULC will provide accommodation, accessible formats and communication supports for the interview upon request.Ryan welcomes and encourages applications from people with disabilities*

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