Bilingual English-Spanish Inbound Payment Specialist

Bilingual English-Spanish Inbound Payment Specialist

This is a full-time position that offers an onsite work environment (3067 East Commerce Street, San Antonio, TX 78220), great work-life balance, & competitive hourly pay.

Start date: ASAP, considering candidates may need to provide a 1-2 week notice period.

The Bilingual English-Spanish Inbound Payment Specialist serves as an integral member of a quality and service driven Financial Operations team whose focus ensures the timely and accurate processing of Cash Application related tasks and driving research and resolution to customer Accounts Receivable inquiries. This position requires an individual who possesses Cash Application and AR skills and experience within financial support models focused on high quality, accurate completion of tasks and delivered with a Service Excellence focused approach.

Job Detail

• Take customer calls in a timely manner to collect and process customer credit card payment information
• Facilitate and maintain a collaborative, service focused relationship with the Call Center operational team, location representatives, and customers while ensuring the thorough and timely research and resolution of financial questions or issues pertaining to customer accounts
• Provide excellent customer service via conducting, where necessary, detailed transactional research, obtain resolution, and effectively communicate and close the loop with team partners or customers in a timely manner
• Perform payment application and service-related additional tasks as requested by team supervisor

Schedule: Shifts vary and are subject to change between 7:00 AM and 5:30 PM CST.

Benefits & Perks:

• 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.
• UniFirst is an international leader in garment & Uniform services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe.
• We were included in the top 10 of Selling Power magazine's "Best Companies to Sell For" list and recognized on Forbes magazine's "Platinum 400 Best Big Companies" list. As an 80-year old company focused on annual growth, there's never been a better time to join our team.

Qualifications

Experience

• A minimum of 2 years of relevant experience, preferably within high volume settings
• Outstanding communication (verbal, written & listening) skills, including the ability to interact with customers, team partners or vendor representatives
• Strong time management and organizational skills
• Strong computer skills, particularly Microsoft Excel
• Self-motivated with a strong work ethic
• Outstanding Customer Service skills, including the ability to effectively research and resolve customer account inquiries utilizing a service excellence mindset
• Bilingual (Spanish) proficiency

Education

• High School Diploma

At UniFirst, we're a global leader in uniform rental and facility service solutions for businesses across industries - from manufacturing and food processing to healthcare and hospitality. With a reputation for superior service and long-term customer partnerships, every uniform, product, and service we offer comes with integrity, commitment, and hard work. Come join a team that always delivers!

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.