Emerging Payment Rails- Product Delivery Associate

Job Description

Support product development and delivery of innovative payment solutions by partnering with Product Managers and technology teams to gather and document business requirements, analyze processes, and support product initiatives that enhance client experiences.

As a Product Delivery Associate within Real Time Payments, you will support the development and delivery of innovative payment solutions by partnering with Product Managers, Product Delivery Managers, and technology teams. You will help gather and document business requirements, analyze processes, and support product initiatives that enhance client experiences. This role offers the opportunity to build expertise in payments, product development, and business analysis while contributing to key product enhancements and launches.

Job Responsibilities

• Support Product Managers and Product Delivery Managers in gathering, documenting, and maintaining business and technical requirements.
• Assist in creating process flows, field mappings, and other documentation to support product development and implementation activities.
• Help translate business needs into user stories, acceptance criteria, and functional requirements.
• Participate in stakeholder meetings, workshops, and requirement review sessions.
• Partner with technology teams to clarify requirements and support testing activities.
• Assist with documenting validation rules, exception scenarios, and operational processes.
• Maintain project documentation and support requirements traceability activities.
• Conduct basic data analysis and research to support product decisions and enhancements.
• Help identify opportunities to improve processes, reporting, and user experiences.
• Escalate issues, risks, or dependency concerns to senior team members as appropriate.
• Support product launches, change management activities, and post-implementation reviews.

Required Qualifications, Capabilities & Skills

• 2+ years of experience in business analysis, product management, project management, technology, operations, or a related field.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to gather, organize, and document information effectively.
• Strong written and verbal communication skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in Microsoft Excel, PowerPoint, and other standard business tools.
• Strong organizational skills with the ability to manage multiple priorities.
• Eagerness to learn product development methodologies, payments, and financial services concepts.

 

Preferred Qualifications, Capabilities & Skills

• Exposure to Agile delivery methodologies or project-based work.
• Experience supporting technology, operations, or product initiatives.
• Knowledge of payments, banking products, or financial services.
• Familiarity with requirements documentation, process mapping, or data analysis.
• Bachelor's degree in Business, Finance, Information Systems, Technology, or a related discipline.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.