Fire Service Technician

What you will do Receive service calls from Service Resource Center and review brief description of equipment/system malfunctions. Contact customer representative and ascertain equipment/systems problems. Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites. Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, bulletins and modification notices to repair equipment. Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell. Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics and operational product manuals. Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure customer satisfaction. Complete Service Acknowledgements with proper coding through communication devices such as smartphones and laptop computers. Obtain customer signature upon completed service call assignment. Participate in a scheduled On‑call rotation. Help to train or mentor others on the service team. Provide customers with the highest level of service to solve building inefficiencies and resolve service‑related items. As a trusted advisor to customers, provide solutions and outcomes at the time of service. Perform other duties as assigned. How you will do it Repair installed systems—including panel repair/reprogram, device replacement/repair, resolving low‑voltage circuit troubles, and system testing. Organize and effectively utilize technical resources, information, material and support to assure efficient execution of all assigned tasks. Possess excellent written and verbal communication and outstanding customer service skills. Program fire alarm, security and access control system panels. Experience with CCTV, IT and IP networks is a plus. Complete and submit all required task‑related, activity, productivity and other documentation in a timely manner. Work on‑call and after‑hours as required by customer needs. Provide recommendations and solutions to ensure facilities run efficiently, including upselling opportunities. Provide quotes to support recommendations and solutions. What we look for 5+ years documented experience in low‑voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call and Paging systems. NICET LevelII certification – strongly preferred. Experience reading and interpreting blueprints, submittals and operational/product manuals. Knowledge of test equipment, multi‑meter, digital analyzer and commissioning devices. High School Diploma or equivalent. Ability to follow verbal and written instructions. Capable of performing physical labor, including carrying and moving equipment and tools up to 50–70lbs. Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40feet, working within ducts, crawl spaces, above ceilings, etc. Ability to work flexible hours, including weekends, to meet customer requirements. Overnight travel may be required. Demonstrate a high level of customer service. Maintain truck inventory to ensure timely response to customer needs. Ability to adhere to, implement and follow safety guidelines and procedures at all times. Strong organizational skills, positive attitude and ability to learn quickly. Possess a valid driver’s license and a driving record that meets company requirements. Retain any licenses required by National, State and Local codes. Hourly Rate and Benefits HIRING HOURLY RANGE: $28–38 (Hourly rate determined by education, experience, knowledge, skills and abilities of the applicant, internal equity and market data). This position includes a competitive benefits package. Equal Employment Opportunity Statement Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non‑discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here. #J-18808-Ljbffr