Critical Facilities Manager

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Critical Facility Manager to join our team and drive our relationships with hyperscale clients to new heights.


Salute Benefits That Put You First


We know life doesn't stop when work begins, that's why we offer perks designed to support your well-being, your family, and your future:

• Time to Recharge: Enjoy 8 company-paid holidays, 2 floating holidays, and PTO so you can rest, celebrate, and take care of what matters most.
• Comprehensive Benefits Package: Including Medical, Dental, and Vision that you can enroll in starting on Day 1. Coverage begins the first of the month following 30-days of employment.
• Peace of Mind: The Employee Assistance Program is available to all employees, even if you do not participate in the benefits package.
• Your financial future matters: Enjoy our employer-supported 401(K) with immediate 100% vesting, plus a 3% employer match and a 50% match on the next 2%.
• Wellness Support: Access to HSA, mental health resources, and gym discounts-because your health matters.
• Extra Protection & Perks: Through discounted group programs, such as legal services, home & auto insurance, pet insurance, and ID theft protection for life's unexpected moments.

Critical Facility Manager:


The Critical Facility Manager, (CFM) is responsible for ensuring that selective electrical, mechanical, access systems, doors, building systems, and fire/life safety equipment within the data center is operating at peak efficiency. This involves both planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues.


The Critical Facility Manager serves as a technical resource and team leader reporting to the Account Director and leading the onsite Critical Facility Technicians (CFT) and any third-party vendors. They are expected to be a singular focal point for all facility operations within a given data center. Data center equipment that supports mission-critical servers must maintain better than 99.999% uptime. This equipment includes, but is not limited to, standby diesel generators, switchgear, UPSs, PDUs, AHUs, chillers, cooling towers, chemical treatment systems, pumps, motors, VFDs, and building automation systems.


Responsibilities:
• Directly accountable for the supervision and management of Critical Facilities Technicians and Suppliers.
• Assigns staff appropriately for proper coverage of the Data Center operational requirements.
• Takes responsibility for overall professional development, career path development plans, professional certifications, and Professional License retention requirements of all Critical Facility Personnel.
• Takes responsibility for on-going evaluation of personnel performance, performance improvement plan development, and oversight personnel disciplinary action, up to and including termination and writing and performing annual performance evaluations of all Critical Facility personnel.

Additional responsibilities will include but not limited to:
• Commands a Critical Infrastructure Subject Matter Expert (SME) presence. Regularly displays command and control of the critical facility operations.
• Fully embrace Salute's Critical Facility Program Methodology ("The Playbook") and the self-performance philosophy.
• Continually demonstrates leadership through leading Critical Facilities Technicians and suppliers in achieving a Culture of Excellence.
• Continually leads by example and actively participates in on-going professional development and promotes the same level of engagement among the Data Center Operations Team.
• Provides direct, on-site, coordination, supervision, and project management support for critical facility operations of a data center environment.
• Accepts direct accountability for the management and operations, preventative maintenance program implementation, and life-cycle management of critical facility assets associated with a data center environment.
• Implements Salute Data Center Operations Playbook and secures 100% site adoption by all Critical Facilities Technicians and suppliers.
• Tracks Critical Facility metrics and KPI's and delivers to Account Director. Anomalies or discrepancies are reported to the Account Director immediately upon determination.
• Manages preventative maintenance schedules, corrective maintenance actions, and break-fix incident response for all critical facility related systems.
• Identifies critical spare parts inventory needs and tracks on-hand supply and usage deployment using the CMMS Platform.
• Participates in regular updates and an annual refresh of standard processes and best practices.
• Coordinates suppliers when required and ensures compliance with the Salute Data Center Operations Playbook to ensure proper alignment with Salute approved process and industry best-practices when providing preventative, corrective, or emergency maintenance services at a client's critical facility.
• Accountable for operating and protecting the client's/tenant's critical load, delivering 100% uptime while also delivering 100% client satisfaction.
• Responsible for creating Method of Procedure's (MOP's), Standard Operating Procedure's (SOP's), and Emergency Operating Procedure's (EOP's) and maintaining those procedures in their most current state in the CMMS Platform.
• Creates, publishes, maintains, Critical Facility Work Rules and refreshes annually; while ensuring that Critical Facilities Technicians and Suppliers fully comply with the Critical Facility Work Rules.
• Directly accountable for ensuring safety compliance of all processes, systems, preventative measures, and adherence by site personnel and suppliers to Salute Environmental Health and Safety Policies.
• Supports client's equipment Life Cycle Replacement Strategy using the CMMS Platform.
• Takes responsibility for (on-site) vendor management and performance standards. Takes Responsibility for ensuring vendors adhere to The Playbook, Critical Facility Work Rules, and all EH&S Policies associated with the site.

Qualifications:


High School diploma or GED equivalent with two years of technical school with an emphasis on mission-critical operations, industrial manufacturing, or relevant military operations experience in electrical and mechanical systems.
• 5 - 7 years' progressive, hands-on experience in critical, data center operations, maintenance, and engineering supporting complex critical facilities operations, required
• 3 - 5 years of experience as a Critical Facilities Lead Engineer, ACFM, or other relevant critical facility infrastructure leadership experience.
• 3-5 years supervisory experience in O & M of large, complex data center operations environments

Physical Requirements:

• Ability to lift and carry heavy equipment, up to 40lbs.
• Ability to climb ladders and multiple flights of stairs to access elevated equipment
• Ability to stand for long periods of time in various work environments
• Ability to bend, stoop, kneel, and reach for equipment related tasks
• Basic physical fitness to respond quickly to emergency situations and navigate areas quickly
• Ability to move quickly and efficiently withing various work environments to troubleshoot issues or respond to emergencies.
• Good hand-eye coordination and dexterity for working with small components and connectors
• Clear vision, with or without correction, to perform tasks requiring attention to detail and precision while wearing safety glasses
• Ability to differentiate between color-coded warning signs, labels, and cables

• Ability to work in environments with a wide variety temperature inside a facility
• Ability to work outdoors in various weather conditions, including extreme temperatures, rain, or snow
• Capability to work in environments with elevated noise levels while wearing hearing protection
• Possession of a valid driver's license for work-related travel, as required

Site Location: We operate a 24-hour facility where work hours (shifts) are assigned as needed to ensure job functions are performed satisfactorily, compliance is maintained, and the company operates efficiently. Certain positions, as specified in your offer letter, may require working irregular hours, such as nights, weekends, overtime, alternating shifts, and under various conditions, including outdoor work during extreme weather or in hazardous environments.


This description does not cover all duties that may be required. Employees must follow any job-related instructions and perform other duties as assigned. Successful performance requires these necessary skills, aptitudes, and abilities.


If you are a motivated and results-driven individual with a passion for data center services and a knack for building strong client relationships, we want to hear from you. Join us in revolutionizing the data center industry and apply today!


Salute is an equal opportunity employer committed to celebrating diversity, creating an inclusive environment for all employees, and providing equal employment opportunities to all applicants; if you require a reasonable accommodation to participate in the job application or interview process, perform essential job functions, or receive other benefits and privileges of employment, please contact our Human Resources department at View email address on click.appcast.io for more information.