Service Writer
California Motorsports Group
Service Writer Opportunity
East Bay Motorsports is looking for an experienced and customer-focused Service Writer to join our team. You will serve as the main point of contact between customers and technicians, ensuring smooth communication and top-quality service delivery.
We represent the following brands at our East Bay location: Honda, Yamaha, Kawasaki, Suzuki, Sea-Doo, Can-Am and CF Moto. Our product lines include motorcycles, watercraft, Side by Sides, ATV's and generators.
Job Responsibilities: (including but not limited to)
- Greet customers and schedule service appointments
- Write repair orders and communicate service details to technicians
- Provide status updates to customers about service progress
- Manage service jobs in progress and ensure timely completion
- Order and track parts for warranty or recall work
- Submit warranty invoices and follow up on collections
- Meet monthly service sales goals
- Maintain strong relationships with customers, OEMs, and vendor
- Position is full time and on site.
Required Skills & Qualifications:
- Prior experience in a service advisor or writer role
- Strong customer service and sales skills
- Basic knowledge of powersports or motorsports
- Excellent written and verbal communication
- Organized, detail-oriented, and able to multitask
- Clean driving record & valid California driver's license
- Must be available to work Saturdays
- Familiarity with Lightspeed EVO dealership software
- Ability to use web tools and manufacturer systems
- Spanish bilingual preferred
Benefits:
- Employee discounts
- 401K
- Medical insurance with company contribution
- Dental, Vision, plus more
- Paid vacation
Job Type: Full-time (TuesdaySaturday, 10am - 6 pm / 8-hour shifts)
Vacancy posted 5 days ago
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