Customer Engagement Consultant (Sales), Business Cards & Payments (Hybrid), Plano, Texas

Customer Engagement Consultant (Sales)

Business Cards & Payments (BC&P) | Build the Future.

At BC&P, we bring a builder's mindset to work, just like the business owners we serve. Small businesses are a different kind of customer. They're the people turning ideas into opportunities, and opportunities into livelihoods. When we build for them, we build something bigger. That's why we have a high bar for quality. We own the work end to end, turning today's insights into tomorrow's results, together.

We're relentlessly curious.

We ask the hard questions.

We make space for the best ideas to win.

Because that's how we create impact we can be proud of.

The Role:

Are you a self-starter, a go-getter, and a deal maker? Are you disciplined and autonomous? Within Capital One's Business Cards & Payments group, you will find a culture that expects and rewards excellence. We believe in unlocking the power of people and equipping them to do great things! We are looking for like-minded people who can share our passion for success and a high sense of urgency to deliver on customer needs.

As a Customer Engagement Consultant, you will play a key role in identifying opportunities and providing direct support to our customers. The consultant will be responsible for executing outbound contact campaigns through a variety of channels and execute next steps to help meet the client's needs.

The ideal candidate will be able to work in a fast-paced environment with changing priorities, have strong relationship building skills, and be able to meet our customers at moments that matter to grow and retain their business. This person must have strong influence and client management skills, a consultative sales skill set, and must be able to work autonomously. This individual must also have strong written and verbal communication skills for over-the-phone and email communication.

General Responsibilities:

• Execute call campaigns, engage customers to speak further about complex opportunities and take action in real-time.
• Develop subject matter expertise on the Business Cards & Payments product suite in order to effectively problem solve, cross-sell or pitch a solution that meets the client's needs
• Use judgment to identify the appropriate path to embark on with the client and engage partners or leadership as needed
• Utilize various forms of communication including, but not limited to email, phone and direct mail
• Develop, manage and maintain relationships with field teams across Business Cards & Payments
• Work independently and seek out feedback and data to reflect on and improve your own performance
• Be compliant with all Capital One protocols and client activities
• Maintain and update the CRM system

An Ideal Candidate Possesses:

• A strong interest in sales and desire to continue learning and growing in a sales based environment
• A proven track record of successful face-to-face or phone based sales and client management experience
• Drive, focus, independent thinking, and the ability to work autonomously
• Influential communication skills (both written and verbal), ability to quickly move key decision makers through a change curve via a proactive phone based approach
• A consultative mindset and the ability to adapt to an ever changing environment
• Real-time effective utilization of judgment and problem solving skills

Basic Qualifications:

• Bachelor's degree or military experience

Preferred Qualifications:

• 1+ years of sales or client management experience

Capital One will not sponsor a new applicant for employment authorization for this position.

Plano, TX: $66,700 - $76,100 for Customer Development Associate

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.