Director of Customer Success (CJIS Compliance)

Leading the post-sale customer lifecycle in a remote capacity, the full-time Director of Customer Success (CJIS Compliance) will manage customer engagement strategies, ensure value realization, and drive retention and renewal efforts across various customer segments. Key responsibilities Execute Customer Success strategies to align with company growth and retention objectives Develop and operationalize a multi-tier engagement model for customer accounts, ensuring clarity in roles and responsibilities Collaborate with cross-functional teams to enhance customer experience and address high-impact situations effectively Required qualifications Bachelor's degree in Business Administration, Communications, or a related field 10+ years of experience in Customer Success, Account Management, or related SaaS roles 5+ years of experience in leadership roles, developing and managing teams Proven track record of managing retention, renewals, and customer growth metrics Strong understanding of Customer Success operating models and data-driven decision-making