Customer Service Representative

Job Description

Job Description

Position: Customer Service Representative

Company: CONFIDENTIAL Leading Music Equipment Company

Location: Kansas City, MO 64161

Pay Rate: $19-21/hour

Schedule: Monday–Thursday, 11:00 AM–8:00 PM, and Friday, 10:00 AM–7:00 PM

Duration: Temp-to-Hire

Position Summary: Our client is seeking an entry-level Customer Service Advisor for their Contact Center for individuals who are passionate about music and excited to begin a career in the music retail industry. In this role, your number one priority is to ensure that every customer feels valued, supported, and completely satisfied with their experience. As a Customer Service Advisor, you will be the first point of contact for customer service. You will help answer questions, provide clear guidance, and support customers as they explore musical instruments and gear. While sales are an important part of the role, understanding customer needs, and creating positive interactions is the primary focus.

RESPONSIBILITIES AND DUTIES:

• Serve as the first point of contact for customers and provide friendly, professional support through phone, email cases, and chat.
• Own customer experiences and support sales goals by utilizing existing policy and procedure as well as gear knowledge to resolve customer concerns and to navigate the most appropriate solution using existing empowerment rights. 
• Recommend additional products that fit the customer’s interests, focusing on enhancing their overall musical experience and satisfaction.
• Execute sales transactions, ensuring accuracy and efficiency.
• Stay informed about new products, promotions, and industry trends so you can share accurate and current information with customers.
• Participate in ongoing training and development sessions to strengthen both product knowledge and customer experience skills.
• Use digital tools and platforms to communicate with customers and highlight product features and benefits.
• Record customer interaction notes accurately in Salesforce and OMS to ensure strong follow up and service.

Professional Experience and Requirements

• Experience in Salesforce and OMS is a plus.
• A customer focused mindset and strong communication skills with a commitment to delivering excellent service above all else.
• Passion for music and a basic understanding of musical instruments and gear.
• Comfortable using computers and digital communication tools.
• Education or experience in Music Technology, Audio Production, or Music Business is helpful but not required.
• Previous experience in sales, service, or retail, especially within the music industry, is a plus.

We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring. California applicants, please view our Privacy Notice here: -privacy-notice/.

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