Care Coordinator Lead

Company: Alter Behavioral HealthJob Title: Care Coordinator LeadLocation: All Facilities Owned and Operated by Alter Management, LLCShift: Day and NOC variable floating schedule to support all properties in Orange CountyReports to: Operations Lead and SupervisorDirect Reports: Care Coordinators on ShiftFLSA Status: Full-Time, Hourly Non-Exempt, 12-hour pay classCompany Overview:Alter Behavioral Health is an innovative, evidence-based treatment program specifically designed to treat primary mental health diagnoses. Our mission is to provide the highest level of personalized care and treatment to every individual seeking support to restore and maintain their highest level of functioning. Our dedicated team of professionals employ a comprehensive, multidimensional approach to create a more well-rounded and personalized experience for each individual seeking treatment.Job Summary:The Care Coordinator Lead provides direct care and support to clients with various mental health diagnoses and co-occurring disorders in a 24/7 residential facility. This role requires continuous client supervision, engagement, and responsiveness to ensure safety and promote participation in treatment, psycho-educational activities, daily living tasks, and community support.In addition to direct client care, the Care Coordinator Lead oversees and develops a team of frontline Support Staff during their work shift, ensuring adherence to policies and procedures, resolving operational issues, and optimizing efficiency across locations. They ensure adequate staffing levels at each location for compliance and assist with scheduling coverage for call-outs and absences. The Care Coordinator Lead coordinates group schedules, ensures clients attend therapy and case management sessions, and facilitates timely return to group activities.The Care Coordinator Lead plays a critical role in crisis intervention, using quick thinking and de-escalation skills to redirect clients and connect them with the appropriate team member—such as a therapist, case manager, nursing manager, operations manager, or clinical director—while maintaining a safe, therapeutic environment.Essential Duties & Responsibilities:Leadership & Staff DevelopmentProvide on-shift guidance, mentorship, and peer support to a team of nine to ten Care Coordinators, offering constructive feedback and coaching as situations arise during the shift.Assist in ensuring adequate staffing coverage during the shift, including coordinating coverage for call-outs and absences in collaboration with scheduling staff.Observe and reinforce compliance with operational policies and procedures through real-time modeling and reminders.Support new and current staff in building the skills necessary to maintain high standards of client care and operational integrity.Lead shift-based huddles and participate in scheduled meetings and emergency drills, ensuring staff on duty are aligned with expectations and best practices.Operational OversightEnsure completion of daily operational tasks during the shift, including Facility Shift Checklists, Household Inventory, and maintaining Alter Behavioral Health facility standards.Reference and clarify procedures from the Operations Procedural Manual for team members as needed during the shift.Support the accuracy and completion of compliance logs (e.g., Temperature, Fire Drills, Bedding, Sharps, Safety, Labels) by verifying entries and addressing gaps in real time.Assist with grocery ordering needs for multiple locations by communicating timely and accurate requests to the designated procurement staff.Conduct facility rounds and document observations in the Alter Behavioral Health technology platform, ensuring follow-up needs are communicated for next-day reviewNOC Shift : Review all facility cameras periodically to ensure proper operations.Client Support & Crisis ManagementAct as the primary point of contact during the shift for operational troubleshooting and immediate issue resolution.Assist with ACA (Against Clinical Advice) interventions, including applying ACA-blocking strategies and coaching peers during the shift to support client retention.Lead New Client Orientation during assigned shifts, introducing program rules, facility expectations, and standards.Partner with Leadership and Clinical Teams by relaying information on escalated client concerns and supporting real-time solutions.Compliance & Emergency PreparednessGuide and model emergency procedures during the shift, including Fire Drills, Natural Disaster Response, and Medical Emergency Protocols.Reinforce staff competency in emergency response through on-shift guidance and hands-on demonstration.Support Operations Leadership by reporting safety concerns and suggesting improvements to protocols observed during the shift.New Hire Support & Workforce TrainingProvide on-shift mentorship to new staff, demonstrating core competencies and position requirements in real work scenarios.Serve as a resource for procedural questions, offering real-time guidance while performing regular shift duties.Encourage skill development by modeling best practices in client care, documentation, and facility procedures.Work Environment & Physical Requirements:Frequently lift and carry up to 10 lbs. and occasionally lift and carry up to 25 lbs.Must be able to remain on feet for extended periods, including walking, standing, Walk up and down stairs multiple times per shift..Safely operate and maintain company vehicles when assigned to drive. Work is primarily conducted in a clinical inpatient mental health setting May require responding to emergency/crisis situationsFrequent use of a computer, phone, and company equipmentMust be able to safely interact with clients experiencing psychiatric symptoms or distressMinimum Qualifications & Requirements:High School Diploma required. Bachelor's Degree preferred.Minimum 1+ years of experience within a behavioral health setting (Operations/lead experience preferred).Strong knowledge of KIPU EMR system, regulatory compliance, safety protocols, and emergency response in behavioral health environments, with the ability to train others.Proven ability to problem-solve in high-pressure situations (e.g., client escalations, facility operations) and take ownership of tasks in a fast-paced environment.Uphold standards of behavior as defined by the company’s core values, code of conduct, and operational guidelines.Demonstrate evidence of integrity with ability to maintain confidentiality and exercise sound judgment to positively influence employees at all levels.Valid California Driver’s License required.Must pass a LiveScan criminal background check as required by licensing authorities.CPR & First Aid Certification required. CPI training preferred, or willingness to obtain.Regulatory & Compliance Expectations:Maintain compliance with all state and federal regulations, including DHCS, DSS, and Joint Commission standards.Follow company policies on safety, confidentiality, and ethical conduct.Participate in audits, training, and continuous quality improvement efforts.Benefits:Eligible for :Medical, Dental, & Vision Insurance401(k) Up to 6% MatchVoluntary Life InsurancePaid Time Off (For those working 40 hours a week and classified as full time)CA Paid Sick LeaveADA & Equal Opportunity Statement:Alter Behavioral Health is an equal opportunity employer. We comply with the Americans with Disabilities Act (ADA) and ensure accommodations for qualified individuals with disabilities. We do not discriminate based on race, color, religion, sex, national origin, disability, or any other protected status under federal and state laws.Additional Job Description:The above job description is intended to describe the content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. #J-18808-Ljbffr