Executive Casino Host

Executive Casino Host

At Stratosphere Gaming, LLC, we don't just offer jobs we build careers. In a business that's often about flash, we're the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we're powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you'll find real opportunities here and a team that's as invested in your success as you are.

As an Executive Casino Host, you build and maintain strong relationships with high-value players, driving guest loyalty and gaming revenue. You provide personalized service, attract and retain premium players, and ensure every interaction reflects the highest standards of hospitality and regulatory compliance.

Essential Functions and Responsibilities:

• Provide timely and courteous guest service consistent with the company's guest service culture
• Meet or exceed revenue, visitation, and player development goals as assigned by the Player Development department
• Develop, maintain, and grow relationships with high-value guests through property hosting, off-property outreach, telemarketing, and email communications
• Coordinate VIP reservations, accommodations, amenities, transportation, and bill-back paperwork to ensure a seamless guest experience
• Proactively identify and engage new players, re-establish relationships with former guests, and promote loyalty club enrollment on the casino floor
• Maintain current knowledge of all promotions, events, and amenities to accurately inform and assist guests
• Exercise sound judgment when issuing comps and incentives based on play, profitability, and guest value
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Qualifications:

• Minimum 2 years of casino host or player development experience
• At least 4 years of customer service experience, preferably in a high-end hospitality or gaming environment
• Ability to manage multiple guests needs simultaneously
• Committed to fostering a respectful, inclusive, and safety-conscious work environment
• Ability to access and input information using casino marketing systems such as CMS and LMS preferred
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams

Requirements:

• At least 21 years of age
• High School Diploma or equivalent required
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards:

• Alcohol Awareness Card
• Nevada Gaming Registration

Physical Requirements:

• Occasionally push/pull up to 25lbs
• Occasionally lift and/or carry up to 25lbs at floor, knee, waist, and chest levels
• Occasionally squat, kneel, reach, bend, twist
• Regularly sit and work at a desk or computer
• Frequently standing and walking
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person

Work Environment Potential Conditions:

• Indoor
• Smoky
• Noisy
• Bright flashing lights
• Slippery surfaces

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

Ready to make your next move the right one? If you're looking for more than just a job and want to be part of a team that values integrity, impact, and opportunity we'd love to hear from you.

Golden Entertainment Corporate (Las Vegas, NV)