Information Technology (IT) Business Analyst

Definition Under general direction, the Information Technology (IT) Business Analyst is responsible for enhancing the quality of IT products and services, translating business needs to IT solutions and vice versa, with the Authority's current programs, projects, and strategic initiatives in mind. The role includes implementing and integrating technology solutions incorporated in the Authority’s strategic initiatives, conducting organizational and business process research, analyzing business and programmatic needs, and making recommendations regarding systems and technologies to meet those needs. Additional responsibilities include assessing business needs, performing organizational gap analysis, and providing recommendations and timelines for business process improvements. Essential Functions Elicits, analyzes, specifies, and validates the business needs of the Authority's stakeholders. Collaborates with project sponsors to determine project scope and vision. Conducts interviews to gather stakeholder requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods. Analyzes departmental information systems to ensure maximum system utilization and adherence to operational and regulatory changes. Manages project resources and budget allocation, creates and manages project schedules and ensures timely completion of projected deadlines. Monitors all aspects of project performance including analysis, testing, feasibility, risk, regulatory compliance assessments and the formulation and development of project plans. Analyzes IT business information technology contracts including professional services, license terms, technical support, maintenance, warranty, and licensing to align services with business needs. Plans, develops, tests, and implements software programs used for the management of IT resources and services. Analyzes total cost of ownership for information system deployments including budget tracking of cost of deliverables for value realization of business process improvements. Analyzes IT business systems processes, database and programming requirements to ensure applicability and compliance with current standards and legal requirements. Troubleshoots and resolves complex system, process and data related issues. Develops user training procedures and manuals and provides ongoing system support. Identifies and establishes scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics. Works with stakeholders and project team to prioritize collected requirements. Researches, reviews, and analyzes the effectiveness and efficiency of existing requirements gathering processes and develops strategies for enhancing or further leveraging these processes. Assists in conducting research on products to meet agreed upon requirements and to support purchasing efforts. Participates in meetings of purchased solutions to ensure features and functions have been enabled and optimized and in the selection of any requirements documentation software solutions that the organization may opt to use. Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards. Develops and utilizes standard templates to accurately write requirements specifications. Translates conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers and/or the project team. Creates process models, specifications, diagrams, and charts to provide direction to developers and/or the project team. Develops and conducts peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted. Assists with the interpretation of customer requirements into feasible options, and communicating these back to the business stakeholders. Manages and tracks the status of requirements throughout the project lifecycle; enforces and redefines as necessary. Communicates changes, enhancements, and modifications of business requirements—verbally or through written documentation—to project managers, sponsors, and other stakeholders so that issues and solutions are understood. Provides guidance and/or instruction to junior staff members. May be required to drive a vehicle to remote sites, HACLA events, and other locations to set up audio/visual equipment. Performs other related duties as assigned. Knowledge, Skills, Abilities Knowledge of principles and best practices with budget projections applicable to the implementation and support of business applications; modern office equipment and procedures; laws, regulations, resolutions, and codes applicable to the organization’s business needs. Ability to maintain knowledge of evolving technology and current business practices and trends; ability to effectively prioritize and execute tasks while under pressure; ability to interpret and understand the organization’s goals and objectives; ability to understand business requirements and translate them into specific software requirements; ability to establish and maintain effective working relations; exercise independent judgment in a professional and competent manner; ability to be logical and efficient with acute attention to detail. Excellent analytical, mathematical, and creative problem-solving skills; excellent listening, interpersonal, written, and oral communication skills; highly self-motivated and self-directed with strong customer service orientation abilities. Experience and Education Experience: Minimum of five years’ experience in information technology with emphasis on business systems analysis, software development for business process automation, technology system design, implementation, and testing for business process optimization. Advanced experience with Microsoft Excel and Microsoft SQL is desired. Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development is preferred. The ideal candidate will have demonstrated project management skills and project management software skills, including planning, organizing, and managing resources. Education: Graduation from an accredited college or university with a Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a closely related field. License or Certificate Desirable qualification: International Institute of Business Analysis certifications such as Certified Business Analysis Professional, and/or Certification of Capability in Business Analysis or similar certification. Special Requirement Must possess a valid California class C driver's license. Equal Opportunity Statement We are an Equal Opportunity/Affirmative Action Employer. #J-18808-Ljbffr Housing Authority of the City of Los Angeles