IT Support Specialist

IT Support Specialist$60,000 to $70,000 + bonusGahanna, Ohio area8am-5pmCompany• Competitive salary• Tuition Reimbursement• Mission-driven organization29 PTO days + paid holidays• Meaningful, purpose-driven work• Long-established, financially stable• HSA/medical, dental, vision, life insurance• Growing organization with continued expansion• Organization makes a real impact in people's lives• Collaborative environment with open communication• Compassionate, supportive, and team-oriented culture• Retirement plan with company contributions and matching• Strong emphasis on employee recognition and appreciation• Opportunities for advancement, training, and career development• Generous PTO, paid holidays, wellness programs, employee assistance• Stable, established organization with a long track record of community serviceRole• Provide technical support to end users• Mostly on-site support at 2 of our offices• Diagnose and resolve issues related to:• Workstations, laptops, mobile devices• Operating systems, Windows and macOS• Microsoft 365, Exchange Online, Teams, SharePoint• Network connectivity, copiers/printers, and remote access• Document incidents and resolutions, escalate when needed• Identify recurring issues, recommend improvements or automations• Assist with staff onboarding / offboarding: equipment, accounts, access• Configure and manage devices using mobile device management platforms• Participate in projects such as upgrades, deployments, and refreshes• Support IT security best practices; occasional on-call supportRequired• IT support• Self-starter• Great communication• Remote Desktop Protocol• Escalation-level troubleshooting• Able to work with minimal oversight• M365, Exchange, Azure, Jamf, IntuneNextEmail your resume to View email address on click.appcast.io