Field Service Technician

Fives Group is seeking a Field Service Technician

About Fives Group:
Fives Group, headquartered in Paris, France, is an industrial engineering group founded in 1812 that designs and supplies machines, process equipment and production lines for the world's largest industrial groups including the aluminum, steel, tube and pipe, glass, automotive, aerospace, logistics, cement and energy sectors. In 2024, Fives achieved sales of $2.5 billion with a team of close to 9,000 employees and a network of over 100 operational units in over 25 countries.


Field Service Technician
Field Service Technician are responsible for all aspects of the planning, integration, and support of our product offerings. This involves the planning and supervision of installation of a product into a client's existing system, solving all associated technical problems, and ensuring overall function. Once products are in place, Field Service Technician maintain and service them according to their users' needs; they may replace and upgrade existing products as well.

Field Service Technician are responsible for continual analysis of a customer's equipment to ensure quality optimal operational performance. If a failure occurs in the field, they must determine the cause and make recommendations for updates or corrections. They may be involved in conceptualization, design, and/or testing of a product to properly install, maintain, and analyze its use in the field. Field Service Technician are also responsible for adherence to the defined technical scope and budget substantiated by regular service documentation.

Field Service Technician are responsible to research, develop and maintain scheduled customer visits, weekly reports, and call report logs. May work in an office or plant environment and be compliant will all safety requirements at each operation that they visit; utilizing at all times proper PPE.

QUALIFICATIONS:

• Technical Degree, Engineering Degree or Equivalent Work Experience;
• Solid mechanical, hydraulic, and pneumatic experience in repairing and maintaining equipment;
• Experience in controls, VFD's, MCC's, PLC's and HMI's;
• Ability to read and understand mechanical, hydraulic, pneumatic, and electrical schematics and P&IDs;
• Proficiency in PC utilizing MS Word, MS Excel and MS PowerPoint.

KEY FUNCTIONS & RESPONSIBILITIES:

• Positive attitude and strong focus on customer satisfaction;
• Experienced in performing troubleshooting all types of mechanical, hydraulic, pneumatic and electronic products;
• Strong analytical, diagnosis, and problem solving skills;
• Ability to work with blueprints, schematic drawings, and illustrations;
• Skilled in assembling and disassembling equipment;
• Expert in conducting repair and maintenance service on complex equipment;
• Ensure safety norms are followed during installation and maintenance processes;
• Strengthen and build client relationships by improving their interaction with products;
• Excellent customer service, technical, interpersonal and communication skills both in writing and verbally;
• Train internal and external groups on product operation and maintenance;
• Strong prioritizing, and time management skills;
• Ready and willing to travel domestically as well as internationally;
• Any and all duties related to your basic responsibilities as a Regional Service & Controls Specialist not listed above.

ASSETS FOR THE POSITION:

• Business Acumen: Able to focus on delivering services in a way that enhances / maximizes profitability; ensure that we deliver service in a way that brings out the organization's value and competitive advantage.
• Entrepreneurial Drive for Results: The ability to find creative solutions and generate results in a dynamic market environment. Need to have a strong sense of urgency with a tireless work ethic.
• Influencing & Communication Skills: Keen listening, open-mindedness, and strong interpersonal skills so that necessary alliances with internal & external groups can be forged and developed quickly. Comfortable communicating both formally and informally with customers in maintenance and operations capacities.
• Technical / Functional Understanding: Able to serve as a source of technical / functional issues & perspective to customers and demonstrate a breadth of technical/functional knowledge within our core specialties.

WORK ENVIRONMENT:

General office environment or while working in production environments, the colleague may be exposed to machinery, moving equipment and material, moderate noise, airborne particles, fumes and various levels of temperature created by the durable goods industrial process.

TRAVEL:
75% travel required typically for one to two weeks at a time, including weekends or holidays, to customer or Fives facilities domestically or internationally.

Benefits:
Hired employees will receive great benefits along with an extremely competitive compensation package. Benefits include Health, Dental, Vision, Life, Disability, Holidays, Personal Time Off and 401K & IRA and more.