Assistant General Manager

Job Description

Job Description

The Assistant General Manager (AGM) manages the operations of the restaurant during scheduled shifts. Responsible for assisting the General Manager (GM) in developing and achieving planned sales and profit levels for the restaurant through the implementation, management, and enforcement of company policies, procedures, programs, and performance standards. Responsible schedule generation, labor planning and management, inventory management and some disciplinary actions.

Key Accountabilities 

Job Essentials Roles & Responsibilities: 

• Promote the company’s Vision and Values: People First, Power of the Team, Open Communication, Focus and Accountability, Speed and Simplicity, and Excellence. 
• Monitor and document shift managers, team leads and OM performance utilizing the People First System; provide support and opportunities to achieve their full potential. 
• Identify employee concerns and proactively address to satisfy the employee and ensure compliance with established policies. Communicate major or recurring concerns to the GM. 
• Educate and empower OM to resolve minor guest issues that require manager involvement. Assist in resolving major issues and communicate to GM. 
• Educate shift managers and team leads to manage regulations and customer service standards. 
• Create and realize financial objectives by motivating staff and implementing marketing strategies. 
• Schedule employee shifts balancing employee’s work/life considerations and needs of business. 
• Verify crew member hours. Manage payroll notes in the shard drive. 
• Conduct physical inventories. Calculate food and labor cost. Verify food and paper supply orders. 

People Management: 

• Generate a constant stream of candidates for Shift Manager position by building relationships and brand recognition in the local community, in addition to development from within. 
• Recruit, hire and develop Shift Managers and Certified Trainers by leveraging the tools available. 
• Develop and motivate Shift Managers and Certified Trainers. Monitor and formally evaluate their performance relative to established goals. 
• Ensure Trainer and Shift Manager compliance with productivity and service standards by retaining a sufficient number of well-trained and productive employees. 
• Demonstrate ability to adapt to change. Support and lead direct reports through changes. 

  Quality Management: 

• Monitor and evaluate restaurant operations, ensuring strict adherence to company-wide QSC, safety and sanitation standards. 
• Validate equipment is properly maintained to ensure productivity levels are met. Recommend decisions regarding repair or replacement of equipment. 
• Ensure the timeliness and quality of local marketing programs and evaluate effectiveness. 
• Resolve operational issues within the restaurant and communicate to the GM. 
• Attend required AGM meetings. Move the business forward toward objectives by sharing input and feedback and identifying best practices. 
• Ensure key deadlines are met through time management and delegation 
• Assist in coordination, implementation and execution of new initiatives, as directed by GM. 
• Responsible for employee onboarding, administration and assignments.

Financial Management:

• Monitor and evaluate the financial performance of the restaurant according to business objectives developed by the Area Manager. 
  
• Identify financial trends and performance improvement opportunities. Develop a recommendation to resolve. Share with GM.
• Responsible for ensuring accurate financial data: payroll, cash and receipts, food costs, security of funds, and operating expenses. 
• Prepare and review financial reports.

Disclaimer   This job posting is for a position in a restaurant owned and operated by an independent franchisee organization, not Hawaiian Bros, Inc. This means the independent franchisee, and not Hawaiian Bros, Inc. is alone responsible for all employment-related matters in the restaurant including, but not limited to setting requirements for each job and all decisions concerning hiring, firing, discipline, supervision, staffing and scheduling. Hawaiian Bros, Inc. will not receive a copy of any job application and possesses no control over interviewing, hiring, or the employment policies and practices of independent franchisees.  If you are hired for this job posting, the independent franchisee, and not Hawaiian Bros, Inc., will be your employer. This job posting contains some general information about what it is like to work in a Hawaiian Bros restaurant, but is not a complete job description. People who work in a Hawaiian Bros restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job. Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.
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