Systems Engineer

Systems Engineer Who We Are: Established and growing exponentially, Triage Partners is proud to celebrate over 20 years as a national leader in the telecommunications industry. With an unwavering focus on customer success and a team of talented professionals who drive our success, we deliver a full range of services including fiber and cable installation, telecom construction, engineering design, and integrated supply chain software solutions. We take pride in offering competitive wages, opportunities for growth, and a collaborative environment that empowers our employees to excel. Our mission is to deliver innovation and efficiency that meet the demands of an ever‑evolving, fast‑paced world. As a member of our Team, you must be: Quality-driven – Trusted resources, providing quality services without question. Team-oriented – Collaborative and cohesive, demonstrating relationships matter. Innovative – Providing solutions and critical thinking, with an innovative approach. Description The Systems Engineer is responsible for providing advanced technical support and maintenance of computer desktops, servers, networks, and associated peripherals for both hosted and on‑premises systems. In addition to resolving employee-reported issues and performing hardware and software installations, this role takes increased ownership of troubleshooting complex issues, supporting a geographically distributed workforce, and maintaining IT standards across field and remote environments. This position also serves as the primary point of contact for Triage Partners’ third‑party Managed Service Provider (MSP), coordinating support, monitoring, and security‑related activities to ensure reliable and secure IT operations. Responsibilities Provide advanced technical support and resolve problems while delivering a positive client experience. Respond to scheduled service tickets; independently manage, prioritize, and resolve higher‑complexity issues, including emergency and escalated tickets. Support a large fleet of computers, hardware, and peripherals deployed in the field and at remote employee locations. Troubleshoot, configure, deploy, and maintain laptops, desktops, mobile devices, and field hardware both on‑site and remotely. Serve as the primary point of contact for the third‑party Managed Service Provider (MSP). Coordinate with the MSP on system monitoring, security alerts, patching, and incident response. Manage escalation of issues to the MSP and ensure timely resolution and follow‑up. Maintain working knowledge of basic networking concepts and security monitoring to effectively collaborate with the MSP. Manage network operations including troubleshooting connectivity issues, installing and maintaining routers and firewalls, adding/terminating users, assigning rights and access, resetting passwords, configuring workstations and peripheral equipment, assessing and reporting operational status, and performing backups and restores. Develop, maintain, and enforce technology policies, standards, procedures, and related checklists. Troubleshoot workstations, networks, software applications, phones, copiers, and other technologies with minimal supervision. Investigate user issues by gathering relevant facts, performing root‑cause analysis, and collaborating with internal teams or vendors to resolve service issues. Support and maintain internal and third‑party applications. Identify recurring issues and recommend system improvements to reduce support case volume and improve reliability. Perform network monitoring diagnostics and proactive/preventative maintenance to ensure systems are operational and running at peak performance. Execute change control procedures and independently modify system configurations, utilities, software, and hardware settings for assigned devices. Assist with onboarding and off‑boarding of employees and contractors, including provisioning, access control, and hardware deployment. Oversee and maintain accurate asset management for IT hardware, software licenses, and field equipment. Perform workstation hardware and software upgrades, refreshes, and replacements as required. Provide guidance and technical support to Level I engineers when needed. Be available after‑hours, if required, for critical system issues or outages. Qualifications Must be in Corporate Office in Tampa. Bachelor’s degree or equivalent combination of education and experience. Microsoft certification(s) preferred. 4–6 years of experience in computer operations, networking, and production support. Experience working with third‑party MSPs or external IT vendors. Azure DevOps experience. Experience supporting both in‑office, field‑based, and fully remote employees. Proven ability to work independently and handle escalated technical issues. Previous experience with company acquisitions. Technical Skills Strong understanding of basic networking terminology and concepts (LAN/WAN, VPN, firewalls, routing, DNS, DHCP). Experience coordinating security monitoring, alerts, and remediation with an MSP. Strong experience supporting web applications and understanding web application architectures. Advanced troubleshooting and debugging skills across hardware, software, and network systems. Experience documenting user issues and performing root‑cause analysis. Competency in support processes, SLAs, issue resolution, monitoring, and metrics. High proficiency with Microsoft technologies including: Windows Professional desktop operating systems. Microsoft Office applications. Microsoft Business applications (O365, Teams, Skype/Lync, Visio, etc.). Windows Server and Active Directory administration. Network printer and scanner setup and support. Experience supporting VPNs, remote access tools, and distributed environments. Skills and Abilities Excellent oral and written communication skills. Strong attention to detail and documentation. Ability to communicate effectively with vendors and technical partners. Ability to identify, analyze, and resolve problems efficiently. Demonstrates critical and creative thinking. Able to adapt quickly to changing priorities and environments. Takes ownership of systems and outcomes. Perks of Working at Triage Comprehensive benefits package, including but not limited to medical, dental, vision, and life. 401K with Company Match. Medical and Dependent Care Flexible Spending Accounts (FSA). Paid Sick Time. Holiday Pay. Paid Vacation Time. Referral Program. Career advancement opportunities. Continuous training and personal development opportunities. A quality Employee Recognition Program. Employment with Triage Partners, LLC is contingent upon successful completion of our background check and drug screen process. #J-18808-Ljbffr Triage Partners, LLC