General Manager

Job Description

Job Description

General Manager - Commercial Cleaning & Janitorial Services???? Knoxville, TNWe are a growing commercial cleaning, janitorial, and facility services company seeking an experienced General Manager to lead branch operations in Knoxville, Tennessee.This leadership role is responsible for P&L management, operations management, workforce leadership, customer retention, and business development within a fast-paced, labor-driven service environment.Key ResponsibilitiesLead branch operations, multi-site management, and field operations teamsManage full P&L responsibility, budgeting, forecasting, and EBITDA performanceControl direct labor costs, staffing levels, overtime management, and productivity metricsDrive customer retention, account management, and client satisfactionOversee janitorial services, commercial cleaning operations, facility maintenance support servicesExecute business development strategies, B2B sales growth, and contract expansionConduct performance management, employee engagement initiatives, and succession planningEnsure compliance with OSHA, safety regulations, quality control standards, and company policiesMonitor KPIs including revenue growth, gross margin, labor percentages, and service delivery metrics Qualifications5+ years of experience in branch management, operations management, or multi-site leadershipBackground in commercial cleaning, janitorial services, facility management, building services, or service-based industriesProven success with budget management, cost control, workforce management, and EBITDA growthStrong skills in team leadership, conflict resolution, performance coaching, and strategic planningExperience with B2B account management, contract services, and recurring revenue modelsProficient in analyzing operational reports, labor modeling, and production rates Preferred ExperienceService industry leadership (cleaning, maintenance, security, logistics, staffing, or similar labor-driven operations)Experience managing hourly workforce environmentsCRM or workforce management software experience Work EnvironmentOffice-based with frequent client site visits throughout the Fort Wayne areaLocal travel requiredAvailability for occasional after-hours customer support Keywords Included:Branch Manager • General Manager • Operations Manager • Commercial Cleaning • Janitorial Services • Facility Services • Workforce Management • B2B Sales • Account Management • Multi-Site Operations • Service Industry LeadershipZip codes: 37901, 37902, 37929, 37995, 37922, 37934, 37919