Customer Service Representative

Salary: USD20 - USD23 per hour Customer Support Specialist (Phone-Based) Department: Customer Success & Support Employment Type: Full-Time, Mon - Friday 7am - 4pm Pay Rate: $22/hr, some opportunities offer bonus as well We are seeking a customer-focused, solution-oriented Customer Support Specialist to join our established (and growing!) software company. In this role, you will provide exceptional phone-based support to customers, helping them navigate our platform, troubleshoot issues, and ensure a positive customer experience. The ideal candidate is an excellent communicator who enjoys solving problems, building customer relationships, and working in a fast-paced technology environment. Key Responsibilities Provide professional and friendly phone support to customers regarding software functionality, account management, and technical issues. Answer inbound customer calls and accurately document interactions in the CRM or ticketing system. Troubleshoot software-related issues and guide customers through step-by-step solutions. Escalate complex technical concerns to the appropriate internal teams when needed. Follow up with customers to ensure issues are fully resolved and expectations are met. Maintain a strong understanding of company products, services, updates, and best practices. Meet established service-level goals for response times, customer satisfaction, and resolution rates. Required Qualifications High School Diploma or equivalent 1-3 years of experience in over the phone customer service, call center support, help desk, or customer success. Excellent verbal communication and active listening skills. Strong problem-solving and troubleshooting abilities. Comfortable using CRM systems, ticketing platforms, and multiple software applications simultaneously. Ability to remain calm, professional, and empathetic when handling challenging customer situations. Strong organizational skills and attention to detail. #J-18808-Ljbffr Ultimate Staffing Services