RETAIL COMPUTER TECHNICIAN

Retail Computer Technician

MICRO CENTER is the nation's leading computer and electronics big-box retailer, offering more than 40,000 of the industry's best technology products. For over 45 years, our success has been built on unmatched product expertise, a passion for innovation, and a deep commitment to exceptional customer service.

We are bringing our newest store location to AUSTIN, TX!

At Micro Center, Passion, Energy, and Commitment aren't just wordsthey're how we work, grow, and win together. We take pride in creating long-term customer relationships and cultivating a workplace where associates are supported, empowered, and valued.

About the Role

We are currently seeking self-motivated, results-driven RETAIL COMPUTER TECHNICIANS, starting at $15/hour base pay with productivity incentives to increase hourly rates from $18-$35 + SPIFFs. If you are passionate about customers and computers and want high earning potential based on your productivity, Micro Center is the place for you!

You'll be spending up to half your time at the Service Counter, where you will be easing customer concerns by walking them through their comprehensive service options that will result in repeat customers for life, all while having the opportunity to earn uncapped commissions. The rest of your time will be spent in the shop diagnosing and repairing various computer devices and providing constant communication to your customers regarding their repair status.

What You'll Do

• Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store
• Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions
• Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors
• Assemble custom computers sold by our expert build-your-own (BYO) sales team
• Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies
• Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked
• Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, SMS, and email communication regarding their service event on a constant basis
• Ensure that customer service standards are met and that difficult customer situations are handled courteously and professionally
• Perform additional duties and responsibilities as assigned

What We're Looking For

• High School diploma or equivalent with one year of related computer service repair or technical customer service experience strongly preferred
• Industry certifications are preferred and are required within 90 days of hire (company paid)
• Excellent communication & interpersonal skills combined with the ability to multi-task and adjust priorities
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
• Flexible availability, including early mornings, evenings, weekends, and holidays

Benefits That Support Your Growth and Well-Being

At Micro Center, we're committed to taking care of our associates so they can thriveboth at work and in life. Our comprehensive benefits package includes:

• Medical, Dental & Vision Coverage for regular full-time associates
• Competitive Employee Discount, including our Friends & Family Discount Program
• Tuition Reimbursement and Education Savings Opportunities to support continuous learning
• Paid Time Off for regular associates to rest, recharge, and take care of what matters most
• 401(k) Retirement Plan with Company Match to help you plan for the future
• Industry-Leading Vendor and Company Training to build your skills and product expertise
• Clear Career Growth and Advancement Opportunities across the organization

Why Micro Center

Our core promise is to take care of our associates and our customers. That commitment has guided our culture, our growth, and our success for more than four decadesand it's what makes Micro Center a truly exceptional place to build your career.

Micro Center is an Equal Opportunity Employer.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.