Customer Service Specialist - Tempe, AZ

Client: Financial Services

Team: TBA

Job Title: Customer Service Specialist

Location: Tempe, AZ - Hybrid (3 days onsite Tue-Thurs; training first month onsite 5 days)

Contract Length: 6 months (possible extension or conversion)

Pay Rate: $23 - $25

Top Requirements:

• 6+ months of customer service, financial services, or contact center experience
• Strong communication and organizational skills with attention to detail
• Ability to manage pipeline activities (tracking, follow-ups, documentation)

Plusses:

• Bilingual Spanish is a plus
• Experience in sales support, lead triage, or referral management
• Experience in financial services or banking environments
• Strong note-taking and CRM/documentation skills
• Ability to manage multiple tasks in a fast-paced environment

Job Summary:

In this contingent resource assignment, you may: Participate in or provide support for low complexity initiatives within Customer Service. Review basic or tactical issues, policies, or procedures for which answers can be quickly obtained related to low-risk tasks and deliverables with narrower impact in Customer Service. Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of function, policies, procedures, and compliance requirements. Provide information to client personnel in Customer Service.

Day-to-Day Responsibilities:

• Handle inbound and outbound customer interactions supporting pilot triage and sales processes
• Contact customers to confirm business needs and qualify leads
• Route confirmed leads to appropriate sales consultants
• Track all contact attempts and maintain detailed pipeline documentation
• Schedule calls between customers and sales consultants
• Maintain accurate and concise notes within referral systems
• Support referral intake and assignment workflows
• Assist with follow-ups, callbacks, and customer communication
• Ensure timely processing of customer requests and documentation
• Participate in feedback sessions to improve pilot performance and processes
• Monitor workload and assist in balancing referral volumes and call queue responsibilities
• Provide excellent customer service while maintaining compliance with policies and procedures

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or View phone number on click.appcast.io.


Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details.


Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.