Medical Assistant

Certified Medical AssistantDepartment: Ambulatory ServicesLocation: Dallas, TXShift: Monday - Friday; 8:15am - 4:45pmJob Type: On-SiteWhy Children's Health?At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal. Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being. Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.Summary: This position is responsible for delivering a range of outpatient care services and supporting clinical workflows to ensure efficient and high-quality patient experiences. Key responsibilities include:Preparing patients for clinic visits by completing intake documentation, recording vital signs, measuring height and weight, and rooming patients.Assisting with examinations, treatments and procedures.Collecting laboratory specimens and performing point-of-care testing.Administering designated immunization/vaccines and medications under physician delegation.Patient registration, appointment scheduling, and financial transactions.Managing insurance authorizations and referral processes for assigned clinics.Collecting payments and conducting insurance screenings to determine the need for financial counseling.This position requires strong organizational skills, attention to detail, and the ability to work collaboratively in a fast-paced outpatient environment.Responsibilities:Escorts patient to treatments, exams, and procedures.Prepare patients for examinations, treatments, and procedures by gathering patient data regarding condition; vital signs, biometrics, and document in EHR.Obtain past medical history and history of current illness/condition.Perform point of care testing as ordered.Obtain specimens from patients through nasal, throat, skin and cheek swabs, urine specimens, and, with additional training, venipuncture and capillary collection (blood), from patients.Prepare the clinic area by stocking examination rooms with appropriate medical supplies, disposing of medical waste properly, and cleaning and maintaining laboratory and examination equipment.Cleans and maintains examination rooms between patients.Upon completion of additional education, may set up sterile equipment trays.Upon completion of additional education, may perform EKG's.Provide patients and families pre-printed instructions and educational material, as directed by Physician or other Provider.Upon completion of additional education, perform certain advanced tasks at Physician or other Provider request and pursuant to physician delegation or standing orders.Complete Home Health, DME, Title 19, school forms, and other governmental forms that do not require assessment or clinical judgment.May follow organizational Order Management - Electronic, Written, Verbal, Telephone Orders policies.Provide normal lab, imaging, and pathology results via phone or letter to patient and families at the request and direction of Physician or other Provider.May respond to inbound interactions utilizing EHR to schedule and confirm patient appointments, registrations, and inquiries following established protocols to ensure patient safety and data integrity.May proactively contact patients, caregivers, Physicians, and the community to schedule and remind patient appointments, complete registrations, and respond to inquiries following established standard operating procedures.May perform front desk support including answering telephones, scheduling appointments, check-in and check-out procedures, collection and cash reconciliation; conducts reports following established protocols to ensure patient safety and optimize the revenue cycle.How You'll Be Successful:WORK EXPERIENCE: Less than 1 year Medical Assistants hired before 4/1/2026 must have a minimum 6 months experience in a patient care setting or completion of MA program Required. Effective 4/1/26, 6 months experience in a patient care setting preferred for new employees Preferred.EDUCATION: High School Equivalent (GED) Essential. High School Essential Medical Assistants hired before 4/1/26 or acquired from a merger/acquisition must have a high school diploma or equivalent. Required Training/Hours Essential. Effective 4/1/2026, new employees must have graduated from an accredited Medical Assistant program.LICENSES AND CERTIFICATIONS: Basic Life Support-2R-BLS Essential Basic Life Support for Healthcare Providers as required by CP 1.20 Life Support Course Requirements - Time Frame: 60 Days. Additional License and Certifications: Effective April 1, 2026, new employees must have one of the following Medical Assistant Certifications (MAC): Nat Cert Med Asst (NCMA) from NCCT, Cert Med Asst (CMA) from AAMA, Cert Cln Med Asst (CCMA) from NHA, Reg Med Asst (RMA) from AMT, AAMP or AAH, Nat Reg Cert Med Asst (NRCMA) from NAHP, or Cln Med Asst Cert (CMAC) from AMCA. Time Frame: 180 Days within 180 Days Required.A Place Where You BelongWe put our people first. We welcome, value, and respect the beliefs, identities, and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute.Holistic Benefits – How We'll Care for You:· Employee portion of medical plan premiums are covered after 3 years.· 4%-10% employee savings plan match based on tenure· Paid Parental Leave (up to 12 weeks)· Caregiver Leave· Adoption and surrogacy reimbursement