Member Service Representative, Franklin, MA, Part-Time, Onsite

Member Service Representative, Franklin, MA, Part-Time, Onsite Job Category: Branch Services Requisition Number: MEMBE006429 Part-Time On-site Location Franklin, 500 West Central Street, Franklin, MA 02038, USA Schedule: Thurs/Friday 10:30‑7:30, Saturday 8:30‑3:30 (22.5 hrs) What You’ll Do Contribute to DCU's Success by sharing and business goals by identifying member's needs, providing service excellence and helping members achieve their financial goals. Essential Functions Identify the financial needs of new and existing members by building rapport and establishing strong business relationships; educate and cross-sell appropriate products and services, make qualified referrals and achieve assigned sales goals. Understand and explain all DCU products and services. Open new memberships, accounts and loans utilizing established guidelines and self-service options and conduct Notary Public services. Utilize established guidelines to obtain Lending Authority, process loan requests, confirm all conditions have been met and verify the integrity of the documents prior to conducting loan closings. Accurately process teller transactions, assist with end of day balancing, Instant Issuance and ATM balancing. Conduct audits of all membership applications, account maintenance forms, new account applications and completed loan files. Adhere to all DCU policies and procedures, including security compliance and guidelines intended to limit risk exposure to fraud and losses. May be asked to provide coverage in other DCU areas such as other branches, the Information Center or support departments. Continuously identify and submit efficiency and process improvement ideas. Perform other job-related duties as assigned. What You’ll Need High School diploma or equivalent 1‑3 years related experience Technical skills (Word, Excel, Email) Bilingual skills a plus Expected Pay Range: $21.50 per hour Visa sponsorship: Not currently offered for this position. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities: This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr