General Manager

General Manager

Lansdale, PA

The General Manager of operations is a highly visible leadership role. This individual is responsible for overseeing the strategic direction, operation, compliance, and financial results for a designated operation. The General Manager ("GM") will serve as a primary customer interface for all leadership decisions regarding proposal approval and contract negotiations. This role is the Champion of overseeing local continuous improvement activities, LEAN practices, supply chain analysis, six sigma initiatives, and ISO activities. The "GM" will also develop marketing plans and assist in growing new business. He/she will also ensure that the operation adheres to the overall corporate mission, vision, and core values while consistently meeting client and company expectations. As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.

Essential duties and responsibilities include:

• Ensuring that systems and procedures are in place for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.
• Leading operations to meet prescribed productivity and service goals. Complies with terms outlined in site operating agreement with the client.
• Setting goals to drive company Continuous Improvement efforts.
• Developing and maintaining productive business relations with vendors, suppliers, and all business partners. Ensuring the OSHA requirements and all Federal and State Law and compliance are effectively implemented.
• Assisting in setting standards appropriate to client and scope of work.
• Developing and managing a system of controls to ensure that service level and operations performance goals are met within prescribed cost, revenue, and profit parameters for operations.
• Partnering with senior leadership to develop and recommend annual operating budget.
• Responsible for the overall safety and security of operation.
• Developing team to achieve company and client objectives for the operation.
• Actively supporting and practicing mentoring, succession planning, and management development activities at the site level.
• Communicating the mission, vision, and core values to motivate direct reports.
• Proactively developing plans and capital request to ensure appropriate level of automation/technology to service the client. Ensuring that necessary computer software and hardware are purchased in accordance with Corporate IT policies and guidelines. Remains knowledgeable regarding changes in hardware and software technology.
• Acting as site level champion of client relationship management. Assures that client accounts receive the required level of operational and administrative support. Maintains appropriate contact with all functions and respond to requests when required.
• Coordinating and leading business reviews with appropriate client and company representatives for each reporting operation. Promotes a positive relationship with clients by providing excellent customer service.
• Participates and assists Director and other company resources in planning new account strategies, prospecting for new opportunities, generating positive word of mouth, and participates in the development of quoting rates.
• Budgeting / Financials: Responsible for development of an annual operating budget. Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters.
• Ensure that the budgeting and pricing activities are in compliance with contract guidelines. Responsible for developing and maintaining contract pricing in a multi-client environment.
• Equipment & Facilities: Manages existing programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety and, equipment including material handling equipment (MHE). Ensures team members are properly trained on any MHE. Keeps informed of relevant new technology and make recommendations as applicable.
• Safety: Achieves company goals in terms of injury frequency ratings (IFR) and other safety metrics by establishing a proactive and participative safety culture within the operations. Audits warehouse for compliance with safety, security, and quality principles and rules. Ensures all federal, provincial or other statutory requirements are adhered to within the parameters of Health and Safety.
• Work overtime as dictated by business whether mandatory or voluntary.
• Performs other duties as required.

Supervisory responsibilities include managing operations managers.

Skills and abilities include:

• Education and/or Experience: Must have a high school diploma or general education degree (GED). Bachelor's degree is preferred. 7 years' experience working in a logistics/distribution/relevant environment. 5 years' experience in a leadership role in logistics/distribution/supply chain environment in operations management capacity.
• Computer Skills: Proficient in Microsoft Office (Excel, Word, and PowerPoint). Demonstrated proficiency in knowledge of applicable WMS systems.
• Language Skills: English (reading, writing, verbal). Proficiency in business communication at all levels.
• Other: Strong attention to detail accuracy and accomplish job task in a timely manner. Good organizational and personnel skills. Good communication skills, written and oral. Good leadership, supervision, and planning skills. Advance level expertise required in accounting and financial mathematical applications as related to managing a P&L and preparing site/operation budgets. Motivates self and others to accomplish important objectives despite a complex environment and multiple demand, creates a sense of urgency, delegates appropriately.
• Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment. The ability to develop effective relationships, provide leadership, and integrate diverse organizations and individuals toward unifying objectives.

Core competencies include:

• Leader of Others
• Accountability
• Business Acumen
• Communication / Building Partnership
• Developing Oneself
• Developing Others
• Drive for Results
• Embracing Change
• Problem Solving
• Empowerment
• Leadership Excellence
• Leading Change
• Independent Contributor
• Accountability
• Communication / Building Partnership
• Customer Orientation
• Developing Oneself
• Drive for Results
• Embracing Change
• Problem Solving

Physical demands include:

• Occasionally: Handling/Fingering
• Frequently: Sitting, Bending
• Constantly: Walking and Standing, Ability to Lift/Carry and Push/Pull 21-50 pounds, Reach above shoulder, reach outward, squat, or kneel.

Work environment includes:

• Rarely exposed to fumes or airborne particles, toxic or caustic chemicals.
• Noise level is usually low to moderate.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The expected base pay range is $130,000– $150,000 Annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.