Retail Maintenance Technician

E KIPA MAI!

Island Energy Services (IES) is a locally managed and headquartered company offering attractive and stable career opportunities within Hawai’i’s highly competitive energy sector. We are proud to be a local company and a leader in the logistics and distribution of energy products through our network of six terminals and 50 (and growing) retail locations throughout Oʻahu, Maui, Kauaʻi, Moloka’i and Hawai’i islands. IES is the official licensee of the Texaco brand in Hawai‘i. IES’ success is derived from our management’s keen understanding of what it takes to remain as a highly innovative business, placing significant emphasis on four key company values: “Kīnāʻole” – to do the right thing, “Aloha” – having respect for people, “Lōkahi” – teamwork, and “Hoʻohana” – work purposeful with intention.

These set of values set employee performance standards and are imbedded in our decision-making process through execution of work deliverables. IES’ strong commitment to a Culture of Excellence are embodied through our actions of the 4 B’s: how we Believe, Behave, Belong and Become. To achieve this culture, IES employs a highly trained, highly skilled, dedicated and passionate work force that collectively operates, enhances, and strategically drives both our Retail and Terminal Logistics business units.

General Summary Information

Under the general supervision of the Retail Facilities Maintenance Manager, the Retail Maintenance Technician is the operational foundation of IES’s in-house maintenance capability. This role is responsible for performing general maintenance, repair tasks, and preventative maintenance across IES Retail Company Owned Company Operated (COCO) and Company Owned Retailer Operated (CORO) stations.

The Maintenance Technician ensures stations maintain high image standards and optimal working conditions by executing day-to-day maintenance needs, routine upkeep to prevent issues before they arise, and leveraging modern maintenance systems (Service Channel, Owl Services ticketing, and predictive maintenance tools). This individual will follow all operating standards, work performance, compliance with environmental regulations, and company policies, live the Island Way—with an unwavering commitment to safety and environmental protection.

This role bridges station staff (who report issues and provide basic troubleshooting) and specialized contractors (who handle complex repairs). The ideal candidate is a motivated self-starter who can work independently within a fast-paced environment, establish priorities under tight deadlines, and maintain sound OSHA and HIOSH safety knowledge. Prior relevant experience in the energy, retail or similar industries are preferred.

Qualifications

Education and Experience

• High School Diploma or equivalent required.
• Minimum 2 years of experience in general maintenance, handyman services, or facilities management.
• Knowledge of basic plumbing, electrical, carpentry, HVAC, and other maintenance skills.
• Ability to diagnose and troubleshoot maintenance-related problems efficiently.
• Strong attention to detail and commitment to completing tasks with quality workmanship.
• Basic understanding of OSHA and HIOSH safety regulations and practices in a maintenance setting.
• Ability to work independently and manage time effectively to meet deadlines.
• Strong communication skills for reporting issues and working with station staff.
• Valid driver’s license with clean record.

Skills

• Ability to uphold to strict ethical standards: integrity, objectivity, and confidentiality.
• Proficient knowledge of OSHA, HIOSH, and compliance-related standards for maintenance and retail fueling environments.
• Sound knowledge of hazard identification and safe work practices in retail and light industrial settings.
• Ability to learn and navigate cloud-based ticketing systems (Service Channel, Owl Services) and mobile apps (iPad work orders).
• Excellent customer service orientation, maintain professional demeanor with station staff and customers.
• Proficient Microsoft Office Suite skills, including editing and proofreading.
• Ability to maintain automated and manual record keeping systems.
• Strong sense of team spirit and ability to transfer it to others.
• Ability to work independently.
• Ability to evaluate information and exercise good judgment in making decisions.
• Ability to maintain high level of confidentiality.
• Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information as appropriate.
• Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills. Ability to provide excellent customer service and customer relations.
• Written Communication—the individual edits work for spelling and grammar, presents numerical data effectively and can read and interpret written information.
• Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Adaptability—the individual adapts to changes in the work environment, manages competing demands and can deal with frequent change, delays or unexpected events.
• Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• Safety and Security—the individual actively promotes and personally observes safety and security procedures and uses equipment and materials properly.

Desirable Skills

• Prior relevant experience in retail fueling, oil & gas, or related energy industries is strongly preferred.
• Prior OHSA/HIOSH TRAINING, prior fueling industry experience, HVAC/plumbing experience is strongly preferred.

Other Requirements

• Willingness to commit to The Island Way (IES core values of): Kīnāʻole, Aloha, Lōkahi and Hoʻohana.
• Pass background check including periodic job-related physical abilities testing as required.
• This is a safety sensitive position and random drug testing is required.
• Valid driver’s license with clean abstract.
• Willingness to devote the time as needed to meet project and task deadlines, and emergency situations.
• Willingness to maintain or increase skills.
• Willingness to devote the time as needed to meet project and task deadlines, and emergency situations.
• Must be able to obtain a Transportation Worker Identification Card (TWIC) within sixty days of hire.
• Previous forklift operation experience preferred, certification is a plus

Responsibilities

Essential Functions

• Safety Compliance & Culture – Perform all maintenance tasks in compliance with OSHA, HIOSH, EPA, and IES safety standards, policies, and procedures. Maintain a strong safety culture by following all safety protocols, using proper PPE, and identifying and reporting actual or potential hazards or violations to management. Actively support safe work practices and assist in reinforcing safety awareness among station staff in alignment with IES core safety values.
• Engage Station Staff as Partners – Station staff are NOT technicians; they are observers and reporters. Provide basic guidance on troubleshooting (power cycle, check power source) when asked, but make clear that repairs are your responsibility. Maintain regular communication to understand patterns, frequency of issues, and perceptions of station condition and safety.
• Respond to Emergencies – Respond promptly to urgent maintenance requests and emergencies, including during off-hours, weekends, or natural disasters. Prioritize and address issues that could impact station operations or safety to ensure timely restoration and minimal disruption.
• Teamwork – Works effectively with coworkers and others by sharing ideas in a constructive, positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress and issues; addressing problems and issues constructively to find mutually acceptable and practical solutions; and respecting the diversity of the IES workforce in actions, words, and deeds.
• Maintenance, Preventative Care & Troubleshooting: 60%
  • Perform Maintenance & Repairs: Execute general maintenance and handyman tasks including minor plumbing, electrical, HVAC, carpentry, painting, and other repairs. Ensure facility issues are addressed in a timely, cost-effective manner to keep operations running efficiently.
  • Preventative Maintenance & Diagnostics: Conduct routine preventative maintenance inspections and services on equipment, systems, and facilities. Diagnose and repair mechanical, electrical, and plumbing issues; perform root-cause analysis and document findings. Utilize predictive maintenance tools to prioritize work, minimize downtime, and improve overall system performance.
• Facility Inspections, Safety & Repair Coordination: 20%
  • Conduct Inspections & Maintain Site Standards: Perform regular, comprehensive facility inspections to identify maintenance issues and safety hazards. Maintain overall cleanliness, functionality, and appearance of station facilities, including signage, walls, doors, fixtures, and grounds, ensuring a safe and welcoming environment. Report findings (with photos) through the ticketing system and follow up to ensure timely resolution.
  • Coordinate Repairs & Contractor Support: Partner with the Retail Maintenance Coordinator to schedule and coordinate specialized repairs (e.g., HVAC, electrical, plumbing) through the contractor network. Provide clear asset history and detailed issue descriptions, track progress, and document outcomes to support efficient resolution and continuous improvement.
• Inventory, Systems & Asset Management: 20%
  • Manage Tools, Inventory & Warehouse Support: Maintain inventory of maintenance tools, equipment, and supplies, ensuring all items are available and in proper working condition. Replenish stock as needed and support warehouse operations, including loading/unloading trucks, forklift use, and maintaining an organized workspace.
  • Leverage Systems & Support Asset Management: Utilize Service Channel to log work orders, document repairs, and capture detailed records (asset ID, work performed, time, parts, root cause, and follow-up actions). Contribute to asset management by providing data on installation dates, condition, service history, and expected lifecycle to support predictive maintenance, master asset tracking, and replacement planning.

Other Duties

• Contribute to process improvement by providing feedback on system usability, efficiency, and effectiveness. Share observations on asset reliability, contractor performance, and operational trends.
• Frequent travel to station locations on Oahu and neighbor islands as required.
• Performs a variety of special assignments as needed.
• Other duties as assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include close vision, color vision, depth perception and the ability to adjust focus.

While performing the duties of this job, the employee is:

• Regularly required to sit.
• Frequently required to use hands, hands to finger, handle, or feel objects, tools or controls to talk or hear, and perform fine motor tasks (electrical work, plumbing).
• Frequently required to stand; walk; reach with hands and arms; and stoop, kneel, crouch or crawl (under dispensers, equipment), and move around stations to inspect equipment and perform repairs.
• Frequently required to lift and/or move up to 50 pounds and occasionally lift and /or move up to 60 pounds.
• Frequently work in outdoor environments (canopies, pump islands) in Hawaii’s warm, humid climate and variable weather.
• Occasionally need to operate forklifts and other material handling equipment as needed in warehouse setting.
• Frequently required to communicate verbally/in writing (in person and via phone) and hear/comprehend/follow and deliver instructions in a timely manner.

Compensation

At IES, we believe in a skills-first approach to recruitment and employment. This means focusing what you can do and how you can grow, rather than traditional metrics alone. We are committed to adhering to anti-exclusion practices, removing barriers to access, and enhancing opportunities for all individuals based on merit and potential. Your skills, experience, and perspective are valuable—and we want to empower you to make your mark here with us.

Island Energy Services offers a competitive salary that commensurate with qualifications and experience. The hiring hourly range for this position is $21-$26/hour.

IES offers to all eligible employees a top-tier comprehensive health and welfare benefits package to include up to full family medical, dental and vision from day one of employment. We offer paid vacation, paid sick leave, holidays, 401k and generous employer matching, group life and AD&D coverage, supplemental voluntary insurance options, flexible spending, and much more!

It is the policy of this Company to hire only U.S. citizens and noncitizens who are authorized to work in this country. As a condition of employment, you will be required to produce original documents establishing your identity and authorization to work, and complete the U.S. Citizenship and Immigration Service's Form I-9.

Island Energy Services, licensee of the Texaco brand, is an equal opportunity, at-will employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.