IT Systems Support Specialist

Information Technology Systems Support SpecialistThe Information Technology (IT) Systems Support Specialist will have an extensive knowledge of computer hardware, with hands on experience in software and internet applications, wired and wireless networks, operating systems, and printer hardware. The IT Systems Support Specialist will model behaviors consistent with the published values and the Code of Conduct of RCCHC.RCCHC Mission, Vision and ValuesMission: To provide patient centered, high quality, compassionate health care, responsive to the diverse needs of the people we serve.Vision: To be recognized as a transformational provider of healthcare: empowered, owned and supported by the people we serve.Values: Respectful, Compassionate, Caring, Honest, CommittedPopulation ServedRoanoke Chowan Community Health Center will provide open access, community-oriented primary care of the highest quality to all residents within our service area and surrounding counties, regardless of their ability to pay.Minimum QualificationsAbility to read, write and comprehend instructions in the English language. Communicate effectively.Establish a good relationship with all departments and staff members. Interact in a respectful and professional manner. Able to travel to other RCCHC sites. Understanding of, and sensitivity to, the diverse populations, socioeconomic, cultural and ethnic backgrounds to the communities we serve.Education: Associate’s degree in computer science, or related field required, Bachelor’s degree preferredExperience: Minimum five years of information technology experience requiredCertification(s)/Licensure: IT certification(s) from Microsoft or CompTIA preferredKnowledge:Knowledge of domain administrationKnowledge of the principles and practices of IT administrationKnowledge of information security and data privacy principles.Knowledge of diverse computer systems, network(s) and softwareKnowledge of Microsoft Office 365 applicationsKnowledge of organizational policies and procedures to manage operations and ensure effective utilization of IT systems/infrastructureSkills:Skill in exercising a high degree of initiative, judgment, and discretionSkill in analyzing situations accurately and taking effective actionSkill in establishing and maintaining effective working relationships with organizational staffSkill in planning, organizing, and prioritizing work; delegating and achieving goals and objectivesSkill in maintaining confidentialityAbilities:Ability to plan, organize, and integrate priorities and deadlinesAbility to create an atmosphere that encourages collaboration, motivation, innovation, and high performance and maintains high level of visibilityAbility to identify, analyze, and interpret complex data and resolve operational problemsAbility to evaluate and make recommendations for continuous IT improvementAbility to evaluate and make recommendations for continuous IT risk mitigationAbility to anticipate and react calmly in emergency situationsAbility to communicate clearly and effectively orally and in writingAbility to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate organizational softwareEssential FunctionsAdministration of all Active Directories and Microsoft Office 365 applicationsEnsure security and privacy of networks and computer systemsInstall, configure, and manage software and associated functionality according to RCCHC specificationsInstall, configure and maintain data hardware and cabling, computer and printer hardware, wired and wireless network equipmentProvide IT support to users and be a point of contact for help desk supportParticipate in the planning, implementation, management, monitoring and upgrading of security hardware/softwareParticipates in development of IT plans, structure and objectives for organizationParticipates in the evolution and refinement of IT processesParticipates in professional development activities to keep current with trends, applications and equipmentTroubleshoot to identify and resolve problems in a timely mannerMaintain hardware and software inventoryMaintain records/logs of repairs and fixesMaintains compliance with governmental regulations and industry requirementsMaintain compliance with HIPAA requirements and standards to guarantee patient confidentialityMaintain compliance with OSHA requirements and other regulatory agenciesMaintain compliance with workflows, policies and procedures as well as other activities to support PCMH model of care and accreditationPerforms other duties as assigned