General Manager

Job Description

Job Description

Now Serving These Benefits:  

• Paid vacation and sick time
  
• Weekly pay through direct deposit
  
• Shift meal stipend and off-duty discounts for you and your family
  
• An energetic, collaborative, and positive work environment 
• A thorough 4-week training and development program 
  
• Weekly 1-on-1s with a member of our operations team where you will review the performance of the store, your team, and yourself 

• Let’s get our hands dirty: Work side by side with the team frying chicken, greeting guests, and modeling Wings Over standards, values, and behaviors 
• Manages with integrity, honesty, and knowledge that promotes the culture, values, and mission of Wings Over 
• Monitors and manages store staffing levels, recruiting, and hiring using scheduling, coaching, and hands-on management to achieve operational excellence 
• Analyzes reports such as COGs, inventory, and labor to identify and address trends and issues affecting in-store performance
• Ensures food safety by leading disciplined execution in FOH and BOH, following health, safety, and sanitation guidelines 
• Serves a consistent product and service by providing proper team training and giving regular feedback 
• Resolves conflicts promptly in a thoughtful, empathetic, and fair manner 
• Participates in the community by identifying partnerships, joining community events, and engaging our neighbors
• Other related duties as assigned

• Two (2) years of management experience 
• Three (3) years of food service experience (line-level or management); At least one (1) of those years in fast-casual/QSR 
• Serv-Safe/equivlent Certified 
• Flexible schedule- available nights, holidays, and weekends 
• Passionate about food and guest service 
• Able to manage store operations independently 
• Able to communicate clearly and concisely 
• Able to appropriately handle confidential/sensitive information 
• Proactive in identifying problems and implementing solutions 
• Inspired to drive the growth of your team members and yourself 
• Calm and collected in moments of pressure 
• Flexible and open-minded: able to propose changes and implement new programs introduced by others or created in-house
• Able to lift 50 pounds and can stand for prolonged periods of time 
• Valid driver’s license and current insurance 
• Legal US work authorization 

Fly With Us:  

For over 20 years, Wings Over has served the best crispy chicken wings and hand-breaded tenders.  Join us on our journey to create gold standard experiences that leave everyone happier than before they interacted with us!