Retail Service Specialist

Compensation Pay Range: $11.00 - $17.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance or premiums that may be paid in amounts per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Responsibilities Lead store team members in providing excellent customer service to retail and professional customers. Supervise customer service levels in the retail showroom and ensure team member execution of customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…). Ensure telephone is answered according to company policy. Process all buy online / ship to store, hub, store-to-store transfers, and DC add orders in a timely manner and contact customers upon shipment arrivals. Handle special orders and outside purchases efficiently and according to procedure, utilizing the electronic outside purchase order ledger. Process retail customer returns and exchanges efficiently and friendly; issue refunds accurately using correct payment methods and stage returned merchandise correctly in the returns area. Invoice all merchandise, including core charges and warranties, before product leaves the store. Communicate Zipline messages and delegate as assigned Image Maker and merchandising tasks. Ensure team members adhere to posted work schedules, obtain approvals for changes/deviations from management, and clock in/out according to company policy. Perform all store opening and closing duties, including day–end procedures, securing money and deposits, preparing bank deposits, ensuring all night security lights are on, locking doors and securing the building, arming/disarming security alarms, and checking/locking delivery vehicles parked in secure areas. Assume shift management responsibilities in the absence of Assistant or Store Manager. Perform all other duties as assigned. Qualifications Required: Strong communication skills. Required: Ability to obtain RSS Certification. Desired: Retail sales experience, preferably in auto parts. Desired: Automotive systems and repair knowledge. Desired: ASE Certification. Desired: Fluency in multiple languages (Spanish is highly desired). Bilingual candidates encouraged to apply. Benefits Competitive wages & paid time off. Stock purchase plan & 401(k) with employer contributions. Medical, dental & vision insurance starting day one, with optional flexible spending account (FSA). Team member health and wellbeing programs. Tuition educational assistance programs. Opportunities for career growth. EEO Statement O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to View email address on click.appcast.io or call View phone number on click.appcast.io option 1, and provide your requested accommodation and position details. #J-18808-Ljbffr