Senior IT Manager

Job Details: Job Location: VENU+ Corporate Office - Orlando, FL 32809, Position Type: Full Time, Education Level: 4 Year Degree, Travel Percentage: Negligible, Job Shift: Day, Job Category: Information Technology,

As the global leader in creating unforgettable guest experiences, we combine entertainment, gaming, souvenirs, mobility, and storage solutions to bring more excitement, engagement, and convenience to the world’s top destinations. From ScooterPals® Fur-Wheelers and claw machines to photo capture, arcade games, and smart lockers, our creative programs help venues operate more efficiently, elevate guest satisfaction, and increase revenue — all with ease. Guided by collaboration, innovation, and a passion for excellence, we empower our team members to grow, contribute, and make a meaningful impact.

This position is based in our Orlando, Florida Corporate Headquarters.

If you’re seeking a career that’s dynamic, rewarding, and full of opportunity, you’ll find it at VENU+.

At VENU+, we believe great work deserves meaningful rewards. Our benefits are designed to support your health, financial security, and overall well-being — so you can thrive both personally and professionally:

• Flexible Time Off – Paid time off that allows you to take the time off you need, along with paid holidays.
• Health & Wellness Coverage – Comprehensive medical, dental, and vision plans.
• Retirement Planning – 401(k) plan with 50% company match on the first 6% contributed, including Roth options
• And more!!

Grow your career with great benefits—and even better people!

Job Summary

The Senior IT Manager is responsible for leading, coordinating, and continuously improving information technology operations, systems, infrastructure, service delivery, cybersecurity, vendor management, and technology governance across VENU+ business lines, including Mobility Services, Smart Lockers, and Photo Services. This role provides strategic and operational leadership to ensure technology services are secure, reliable, scalable, cost-effective, and aligned with business priorities. The Senior IT Manager works closely with executive leadership, software development, DevOps, operations, finance, cybersecurity, vendors, and business stakeholders to deliver effective technology solutions, manage risk, support business continuity, and drive ongoing improvement across IT services.

Key Responsibilities

• Lead day-to-day IT operations, service delivery, infrastructure, systems, applications, support processes, and technology governance to ensure reliable and secure business operations.
• Develop, maintain, and execute IT strategies, roadmaps, standards, procedures, and continuous improvement initiatives aligned with business objectives and operational priorities.
• Manage and mentor IT team members, contractors, and service providers, providing direction, workload prioritisation, coaching, performance oversight, and escalation support.
• Oversee incident, problem, change, release, access, asset, procurement, and lifecycle management processes to minimise business disruption and improve service quality.
• Manage IT projects, system upgrades, platform migrations, infrastructure improvements, application deployments, and business technology initiatives from planning through delivery.
• Ensure cybersecurity, compliance, access control, audit readiness, data protection, vulnerability management, disaster recovery, and business continuity requirements are embedded into IT operations and project delivery.
• Manage vendor relationships, contracts, software licensing, service performance, renewals, procurement activities, and third-party risk considerations.
• Monitor and report on IT service levels, system performance, project progress, operational risks, budgets, support trends, and key technology metrics for leadership visibility.
• Collaborate with software, DevOps, operations, finance, HR, cybersecurity, and business stakeholders to translate business needs into practical, secure, and scalable technology solutions.
• Maintain accurate IT documentation, policies, procedures, knowledge articles, asset records, architecture information, support processes, and operational runbooks.

Qualifications

• Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Systems, Cybersecurity, or a related field, or equivalent practical experience.
• 7+ years of progressive IT experience, including experience in IT operations, infrastructure, service delivery, systems administration, project delivery, vendor management, or technology leadership.
• 3+ years of experience leading IT teams, managing technical resources, coordinating support functions, or overseeing cross-functional technology initiatives.
• Strong understanding of IT infrastructure, networks, cloud platforms, SaaS systems, endpoints, identity and access management, application support, monitoring, backups, and disaster recovery practices.
• Experience managing IT projects, budgets, vendors, software licensing, contracts, procurement activities, service levels, and operational improvement initiatives.
• Working knowledge of cybersecurity principles, compliance requirements, vulnerability management, access controls, data protection, business continuity, and risk management.
• Familiarity with IT service management practices such as incident, problem, change, asset, configuration, request, and knowledge management.
• Strong leadership, communication, stakeholder management, documentation, analytical, prioritisation, risk management, and problem-solving skills.

Work Environment

In-office.