Customer Service and Order Entry Specialist
KALCO LIGHTING LIMITED
Job Description
Job Description
OPEN JOB FAIR
WEDNESDAY MARCH 25, 20268:00 AM - 11:30 AM LOCATION: KALCO LIGHTING, LTD
6355 S WINDY RD
LAS VEGAS, NV 89119 Customer Service and Order Entry Specialist Overview Kalco Lighting is looking for a customer service (CS) and order entry (OE) member to
join our growing team. This team member would join our existing CS/OE team members
and assist in all aspects of handling our growing customer base. The ideal candidate would have strong experience in both customer service handling, as well as strong
order entry and technological skills for handling data entry tasks within our ERP and
CRM systems.
In addition, the ideal candidate would be crucial in providing feedback to
the existing CS/OE team on ways to improve our processes and join in the collaborative
environment we have built at Kalco Lighting. This role is best suited for someone who wants to grow their experience within an
established luxury lighting company. Our hope is the ideal candidate would have their
own existing experience in the CS/OE fields, and we would spend 1-2 months training
them to fully understand our company’s processes.
We view this position as a long-term position that will continue to grow as we grow both our CS/OE team. Required Skills
• Order entry and data management
• Experience with at least 1 ERP or CRM system, a plus to have experience with Sage ERP systems
• Ability to answer multiple phone calls and live chats per hour
• Experience managing customer returns and complaints
• Motivated to learn new skills and information about our product offering
• Strong attention to detail
• Interest in the luxury lighting/interior design industry
• Excellent written and verbal communication skills
• Experience handling multiple email inboxes
• Strong multitasking skills to jump between
• Experience with Microsoft Office 365 Apps including Excel, Word, and Outlook
Recommended Skills
• Experience with Sage ERP systems
• Spanish language experience a plus
Duties
• Daily proofing and manual entry of orders into ERP system
• Answer phone calls to assist customers in their questions about our products
• Communicate with other departments for order updates
• Daily auditing of orders on hold to determine what is needed to ship them
Vacancy posted 13 days ago
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