Outreach & Enrollment Supervisor -West Covina

Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support for daily needs such as meals, transportation, and in-home assistance. We deliver coordinated clinical and social care in our centers and directly in participants’ homes, creating a fully integrated experience that brings peace of mind and a true sense of belonging. As we expand our scalable, affordable PACE model to meet the growing and complex needs of aging populations, our mission-driven care teams continue to help participants live well on their own terms. Habitat Health is supported by leading healthcare organizations and investors including New Enterprise Associates, Kaiser Permanente, and Town Hall Ventures. We are entering a period of significant growth and are looking for exceptional teammates to help us scale a better model of care for older adults. To learn more, visit Estimated Start Date: 10/5/26 Role Scope The Outreach & Enrollment Supervisor leads Habitat Health's Outreach and Enrollment team, driving participant growth through strategic leadership, operational excellence, and talent development. This role oversees the end-to-end outreach, intake, and enrollment functions, ensuring prospective participants receive a seamless, participant-centered experience from initial engagement through enrollment. Partnering closely with center leadership and cross-functional teams, the Outreach & Enrollment Supervisor develops high-performing teams, strengthens community partnerships, removes operational barriers, and leverages data-driven insights to achieve organizational growth goals while ensuring compliance with applicable regulatory requirements. Core Responsibilities & Expectations for the Role Leads, coaches, and develops a high-performing Outreach and Enrollment team by fostering accountability, professional growth, continuous learning, and a culture of belonging. Develops and executes outreach and enrollment strategies that drive participant growth, strengthen referral partnerships, and support organizational objectives. Monitors team performance, operational metrics, and enrollment outcomes, using data and insights to identify opportunities, improve performance, and remove operational barriers. Partners with center leadership and cross-functional teams to deliver a coordinated, participant-centered enrollment experience and support successful transitions into the PACE program. Provides leadership and guidance on complex enrollment cases, participant eligibility, family dynamics, and operational challenges to support informed decision-making and positive participant outcomes. Builds and maintains strategic relationships with healthcare providers, community organizations, referral partners, and other external stakeholders to expand referral networks and strengthen community engagement. Leads community outreach initiatives, educational events, and local growth activities that increase awareness of Habitat Health's PACE program and support market growth. Ensures compliance with applicable federal and state regulatory requirements, as well as Habitat Health policies and procedures, through operational oversight, quality monitoring, and continuous coaching. Drives continuous improvement by identifying best practices, streamlining workflows, and implementing solutions that enhance participant experience, operational efficiency, and team performance. Performs other related duties as assigned. Required Qualifications: Bachelor's degree in Business Administration, Healthcare Administration, Public Health, Marketing, or a related field, or an equivalent combination of education and relevant leadership experience. Minimum of three (3) years of experience in healthcare sales, outreach, enrollment, business development, care navigation, social services, community engagement, or a related healthcare environment. Minimum of one (1) year of experience leading, coaching, mentoring, or developing individuals or teams, with demonstrated success in driving performance, developing talent, and achieving business objectives. Experience working with older adults, frail elderly populations, caregivers, or within PACE, Medicare, Medicaid, managed care, or other value-based healthcare environments. Demonstrated ability to develop and execute growth strategies while managing operational performance and achieving organizational goals. Strong leadership, coaching, and talent development skills, with the ability to build engaged, high-performing teams and foster a culture of accountability, collaboration, and continuous improvement. Strong communication, relationship-building, and collaboration skills, with the ability to effectively engage team members, participants, caregivers, providers, community partners, and organizational leaders. Demonstrated ability to analyze operational and performance data to inform decision-making, prioritize initiatives, and improve organizational outcomes. Experience using Microsoft Office, including Excel, and the ability to quickly learn Customer Relationship Management (CRM), Electronic Medical Record (EMR), and participant relationship management systems. Demonstrated ability to manage competing priorities, navigate ambiguity, and lead effectively within a fast-paced, evolving environment. Proof of a valid driver's license, reliable personal transportation, and automobile insurance that meets applicable state requirements, with the ability to travel throughout the service area. Meets all applicable participant-facing health requirements, including TB screening and required immunizations. Aligns with our purpose and our values and is excited about living those out in daily practice. Ability to thrive in a fast-paced, evolving environment with comfort navigating ambiguity, adapting quickly, and contributing to continuous improvement. Strong learning and growth mindset, including seeking feedback, engaging in healthy debate, and using data and curiosity to inform decisions. Acts with integrity and ownership, considering the broader organizational impact, doing the right thing, and following through to deliver results. Aligns with our purpose and our values, and is excited about living those out in daily practice. Nice to have: Experience leading outreach, enrollment, intake, or growth teams within PACE, Medicare, Medicaid, managed care, or other value-based healthcare environments. Knowledge of PACE, CMS, DHCS, and applicable federal and state regulatory requirements related to outreach, participant eligibility, enrollment, and care coordination. Experience developing strategic community partnerships and provider referral networks that support sustainable organizational growth. Bilingual: Spanish, Mandarin, or Cantonese. Essential Functions & Physical Requirements The following statements describe the general nature of work and physical expectations common across roles at Habitat Health. Specific responsibilities may vary by position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work in healthcare, administrative, community, or remote environments, depending on role needs. Communicate effectively with participants, caregivers, team members, and other stakeholders in person, by phone, and through electronic systems. Remain stationary and/or move about for extended periods, consistent with job duties. Operate standard office equipment and/or clinical tools (e.g., computers, phones, medical devices, documentation systems). Travel between work sites or community locations as needed. Follow safety procedures, infection control protocols, and use personal protective equipment (PPE) when required. Perform tasks that may involve bending, reaching, lifting, or assisting participants, depending on role responsibilities. Lift, carry, push, or pull supplies, equipment, or materials typically up to 25-50 pounds, with assistance or mechanical aids, depending on job duties and role responsibilities. Compensation: The anticipated base salary range for this position is $84,000 -$105,000. This position is also eligible for a target annual bonus and may be eligible for additional incentive compensation, as applicable. The final compensation offered will be determined based on factors including, but not limited to, the candidate's qualifications, skills, experience, education, certifications, geographical location, and business needs. In addition, this position is eligible for a comprehensive benefits package, including medical, dental, and vision insurance; paid parental leave, short-and-long-term disability coverage; life insurance; flexible spending accounts; a 401(k) savings plan that includes a match; paid time off; and company paid holidays. At-Will Employment Employment with Habitat Health is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice, subject to applicable law. Nothing in this job posting or any other company document is intended to create a contract of employment, express or implied, or to alter the at-will nature of employment. Any written or oral statements to the contrary are not authorized unless made in writing and signed by an authorized representative of the Company. Vaccination Policy, including COVID-19 To help maintain a safe environment for our participants and team members, Habitat Health maintains vaccination and infection control policies applicable to certain roles and work locations. For COVID-19 and influenza, team members who are working in a participant care setting are required to provide either proof of vaccination or a signed declination form and comply with applicable masking requirements while in a care setting to the extent permitted by law in the applicable jurisdiction. Habitat Health will consider requests for reasonable accommodation based on an applicant's disability, medical condition, or sincerely held religious belief, practice, or observance in accordance with applicable law. As a condition of employment, team members are expected to comply with all applicable infection control protocols, personal protective equipment (PPE) requirements, and vaccination requirements associated with their role and work location, and to the extent required by law and as permitted in the applicable jurisdiction. Our Commitment to Equal Opportunity and Inclusion Habitat Health is an Equal Opportunity Employer committed to the principles of equal opportunity and inclusion. Employment decisions at Habitat Health are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity, gender expression, sexual orientation, marital status, registered domestic partner status, age, national origin, ancestry, citizenship, military or veteran status, physical or mental disability, medical condition, genetic information, reproductive health decision-making, or any other characteristic protected by applicable federal, state, or local law. Habitat Health is committed to the full inclusion of all qualified individuals. Consistent with applicable law, we provide reasonable accommodations to qualified individuals with disabilities and to individuals with religious beliefs, practices, or observances that require accommodation. If you require a reasonable accommodation to participate in the application or interview process, perform the essential functions of a position, or receive other employment benefits and privileges, please contact us at View email address on click.appcast.io. We encourage individuals from all backgrounds to apply, even if their experience does not align perfectly with every qualification listed. E-Verify Participation Notice Habitat Health participates in E-Verify and will provide the federal government with information from your Form I-9 to confirm your authorization to work in the United States. If E-Verify cannot confirm your authorization to work, Habitat Health will provide you with written instructions and an opportunity to contact the Department of Homeland Security (DHS) and/or the Social Security Administration (SSA) to resolve the issue before any adverse employment action is taken, including termination of employment. E-Verify is used only after an applicant has accepted an offer of employment and completed the Form I-9 and to the extent permitted by applicable law. Habitat Health complies with all federal and state employment eligibility verification requirements. #J-18808-Ljbffr Habitat Health