Video Teleconferencing Services Operations

Job Description

Job Description

Job Title: Video Teleconferencing Services Operations
Location: USFF Norfolk, Virginia at a Government facility/site
Clearance: Secret

Company/ Program Description: 

Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002. During our two decades of service we have earned the trust and respect of our government clients for the simple reason that we have great people who are experts in their fields and take pride and ownership in everything they do. 

PROGRAM DESCRIPTION: This role will be supporting the U.S. Fleet Forces Command (USFF) Headquarters (HQ) at USFF Norfolk, Virginia at a Government facility/site. As a member of their USFF Communications and Information Systems Division (N6) Support Team, you will significantly contribute to Navy Fleet Readiness and Homeland Security.  The team is involved in information technology (IT) support tasks including but are not limited to Program Management support, Network Engineering support, Maritime Operations Center/Tactical Systems support, Video Teleconferencing and Audio/Visual support, Portal Management and Application Development support, Staff IT Business Process/IT Services support, Information Assurance (IA)/Certification and Accreditation support, Database Administration support, Communications Security/EKMS support, and general IT support, as well as maintenance, updating and enhancement of developed application/software.

Job Responsibilities:
•    Responsible in organizing and scheduling a variety of requested VTC bridging appointments using a variety of tools and methods of connectivity make best use of available resources. Communicate the details of these appointments to all parties concerned including changes. 
•    Provide a competent level of technical support for handling the initial and advanced reported problems requiring troubleshooting and analysis methods. Support is primarily for the staff and secondarily extended to all VTC customers and users in the DOD that interface with USFF via VTC 
•    Must ensure USFF remains 98%+ operational capable and compliant with all industry, Navy and DOD mandated AV and VTC standards. 
•    Consults, reviews and performs VTC systems scheduling and facilitation for all VTC systems primarily within USFF Headquarters and secondarily to partner DOD organizations. 
•    Analyze, consult and recommend VTC repair and upgrades to increase and maintain operational efficiency and global interoperability. This extends to the USFF Maritime Operations Center. 
•    Responsible as for all VTC facilities to constantly oversee and monitor the daily operations and issues to ensure technical and operational problems are identified early, to receive the appropriate corrective maintenance action. 
•    Recommended and implement immediate solutions to known problems as they occur. 
•    Responsible for ensuring internal security standards are adopted and maintained for all AV and VTC systems with USFF Headquarters 
•    Independently plan, schedule and carry out responsibilities. 
•    Resolve complex problems, keeping government lead informed of controversial issues that arise. 
•    Provide professional multimedia presentation and VTC support which includes setup, operations, maintenance and configuration management of conference rooms, auditoriums and operations centers with these capabilities. 

Job Requirements: 
•    In depth knowledge of VTC operations, management techniques, devices, methods, services and standards. 
•    In depth knowledge of specialized communications processes and techniques utilized in the interface of VTC systems. In depth knowledge of DOD and DON communications concepts, principles, practices, procedures, long range objectives and techniques applicable to VTC systems.  
•    In depth skill and ability to operate highly complex and modern VTC systems. 
•    In-depth skill in determining the feasibility of using newly developed equipment and techniques to perform specific VTC functions. 
•    In depth skill in facilitating high profile AV and VTC requirements in support of Four-Star Military Flag Officers and Senior Executive equivalents. 
•    5 Years active and recent experience in Video Teleconferencing Call management for the DOD. 
•    In depth knowledge of VTC operations, management techniques, devices, methods, services and standards. 
•    In depth knowledge of specialized communications processes and techniques utilized in the interface of VTC systems. In depth knowledge of DOD and DON communications concepts, principles, practices, procedures, long range objectives and techniques applicable to VTC systems.  
•    In depth skill and ability to operate highly complex and modern VTC systems. 
•    In-depth skill in determining the feasibility of using newly developed equipment and techniques to perform specific VTC functions. 
•    In depth skill in facilitating high profile AV and VTC requirements in support of Four-Star Military Flag Officers and Senior Executive equivalents. 
•    5 Years active and recent experience in Video Teleconferencing Call management for the DOD. 
•    Must have an active Secret clearance.
•    Must have CompTIA SEC+

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.