Supervisor, Facilities Maintenance & Guest Services

Job Description Job Description Description & Requirements Facilities Maintenance & Guest Services Supervisor At Cook's Branch Management , we're looking for a leader who can blend technical knowhow with genuine hospitality. As the Facilities Maintenance & Guest Services Supervisor , you will lead facilities operations, supervise guest services staff, and manage contractors to keep our buildings and guest spaces safe, functional, and welcoming. You will balance hands-on repairs, team leadership, and contractor coordination in a dynamic environment where every day is different. If you're equal parts problemsolver, peopleleader, and handson fixer, this role is for you. You will oversee general maintenance and preventative upkeep for more than 20 buildings; perform handson troubleshooting and repairs across systems such as HVAC, plumbing, electrical, carpentry, and appliances; coordinate and manage outside contractors through bidding, scheduling, quality control, and invoice approval; guide and assist two Guest Services Specialists to ensure accommodations and event spaces meet our standards; be a visible, guest-facing leader who responds to guest maintenance needs with professionalism and urgency; and collaborate with our small, cross-functional team to support field operations and emergency response. Why You'll Love Working for Us We foster a collaborative, handson environment where employees are empowered to contribute ideas, solve problems creatively, and grow alongside the land we steward. Our commitment to your success is supported by competitive compensation and a comprehensive benefits package, including: Competitive pay of $28 - $34 per hour with seasonal overtime opportunities and potential annual bonus up to one month's salary Medical, dental, and vision insurance available on day one (shared premium cost) 401(k) retirement plan with up to 6% employer match Employerpaid life, shortterm, and longterm disability insurance Paid time off: 11 PTO days, 11 statutory holidays, and 10 vacation days to start (increasing with tenure) Employersupported education, training, and skilldevelopment opportunities To succeed, you should have: Associate's degree or equivalent technical training in facilities management, building trades, or property operations, or comparable handson experience 3+ years of experience in facilities maintenance, property operations, hospitality engineering, or similar environments, including team supervision Exceptional communication and customer service skills Demonstrated hard skills in general building systems, preventative maintenance, contractor coordination, and use of technology / digital workorder platforms (e.g., CMMS, MS Excel, SharePoint) Valid driver's license; ability to work onsite, outdoors, on uneven terrain; bilingual English/Spanish preferred for workforce and contractor communication As the Facilities Maintenance & Guest Services Supervisor , you will: Lead daytoday facilities maintenance operations while minimizing guest disruption in a hospitalityfocused environment Manage work orders, inspections, inventory, and preventative maintenance using maintenance management software Supervise contractor projects with accountability to timelines, budgets, safety standards, and sustainability goals Partner with housekeeping and operations teams to address guest comfort, room readiness, and infrastructure needs Support emergency response, severe weather preparation, and periodic grounds or site maintenance as needed, as well as participating in the on-call rotation. About Us The mission for Cook's Branch is to demonstrate and advance conservation in the Great Southern Forest. Established through decades of adaptive land management, we are a 7,100-acre living field laboratory for studying ecological resilience, biodiversity, and carbon exchange, while also hosting a diversity of guests in facilities that reflect respect for land, history, and community. Awarded the Texas Leopold Conservation Award, Cook's Branch exemplifies longterm commitment to sustainability, stewardship, and responsible management. Join Our Client in Preserving Nature's Legacy: If you're energized by handson leadership, meaningful work, and maintaining exceptional spaces in a oneofakind natural setting, we invite you to apply. Join Cook's Branch Management and help care for a place where people, purpose, and the land thrive together. Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. Our client does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. #ZCL