Security Project Specialist 2

Convergint is looking for a full‑time, enthusiastic, results‑driven and forward‑thinking Security Technician to join our amazing culture. In this role, you will be responsible for installing, programming, system start‑up/check‑out, certification, and related customer training on assigned Fire, Security, and/or Building Automation projects including small to large projects that vary in complexity. You will deliver assigned projects effectively and within budgeted cost and time schedules, act as a key interface for technical support with the customer, and maximize customer satisfaction. You may also mentor less‑experienced staff. Who You Are You have a passion for providing world‑class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. Who We Are With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced‑based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide. Responsibilities Installs, programs, tests, repairs, and services a substantial variety of systems and equipment which may include security, fire alarm & life safety, and/or building automation. Acts as the key interface for the provision of technical support and training for the customer and is accountable for maximizing customer satisfaction. Reads complex blueprints, schematics, manuals, and other specifications to determine installation requirements; interprets manuals, schematics, and wiring diagrams; repairs equipment using knowledge of electronics and advanced test instruments and hand tools. Operates systems to demonstrate equipment, commissions new systems, analyzes performance and identifies malfunctions. Writes non‑routine programs of substantial variety and complexity for systems. Acts as the customer’s best service provider at all times, ensuring Convergint is the customer’s first choice for service. Takes ownership of onsite projects including safety, quality and performance. Provides custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. Installs, configures, and supports a variety of network systems and equipment for assigned projects. Consults with engineering personnel to resolve unusual system operation, maintenance and warranty work. Performs all work in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Advises management regarding customer satisfaction, product performance, installation techniques and standards and suggests improvements. Participates or assists with developing customer presentations or similar new business development activities. Executes all technical aspects of multiple projects with varying timelines and budgets, including preparation of submittals, shop drawings, training documentation, programming, graphics development, start‑up, certification testing, customer training, close‑out documentation, and ongoing technical support. Identifies potential project risks, communicates to appropriate parties and assists in implementing strategies to minimize impact and control deviations from estimated costs and deadlines. Works closely with the Project Manager and/or Operations Manager, assists in overall coordination of specific projects, supervises subcontractors and installation work, recommends improvements in quality, scope and scope changes, and identifies ways to improve customer satisfaction. Mentors and trains less‑experienced staff. Supervises testing, tuning, and adjusting equipment to obtain optimum performance. Provides performance feedback to management. Performs other duties and responsibilities as requested or required. 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