Program Manager

Program Manager

Sign-On Bonus for Bilingual Applicants: $2,000 (Distributed in 4 parts: $500 after 30 days, $500 after 90 days, $500 after 150 days, and $500 after 210 days of employment) The bilingual bonus applies to client-facing positions and will be awarded upon successful completion of the language test.

Location: Mission Street Recovery Station, San Jose

Horizon Services, Inc. (HSI) is a nonprofit established in 1974 that offers addiction treatment with the goal of reducing substance use and mental health related challenges for people from all walks of life, including those from some of the most disenfranchised and marginalized communities. We practice our values of Integrity, Respect, Professionalism, and Compassion to provide youth prevention, youth and adult outpatient, sobering programs, withdrawal management, and co-occurring capable residential programs to support the well-being of women, men, youth, LGBTQIA+, and BIPOC clients to live healthy, fulfilling and constructive lives. HSI is an inclusive workplace and a learning community where our collective experiences enrich each other's growth.

This position provides leadership, support, and oversight to all direct service personnel within residential programming. This position oversees all elements of direct service staff engagement in the program, including hiring, training & skills development, coaching, performance reviews and enforcement of program rules. This position ensures adherence to all program and agency's policies and procedures and develop and deliver high quality client care in accordance with Horizon Services standards and applicable federal, state, and county regulations. This is a supervisory position.

How can you make a difference in people's lives? In this role, you'll make a difference in the lives of people with substance abuse challenges, and often with co-occurring conditions. You'll use and grow your skills in compassionate care, crisis intervention and de-escalation, in a supportive and inclusive work environment. You'll have the opportunity provide our community with substance abuse treatment to help people who are just discovering possibilities in their journey, going from a place of hopelessness to a place where they are valued and have the potential for a better life.

JOB SUMMARY

The Program Manager provides leadership, support, and oversight to all direct service personnel located at the Sobering Center. This position oversees all elements of direct service staff engagement in the program, including hiring, training & skills development, coaching, performance reviews, and enforcement of program policies. This position ensures adherence to all program and agency's policies and procedures and assists Associate Directors to develop and deliver high quality client care in accordance with Horizon Services standards and applicable federal, state, and county regulations. This is a supervisory position.

Essential vs. Marginal Functions: The responsibilities listed in this position description are essential functions unless noted as marginal. Essential functions are the fundamental job duties that a qualified individual must be able to perform, with or without reasonable accommodation.

PRIMARY ACCOUNTABILITIES & RESPONSIBILITIES

Accountabilities:

• Provide accurate medicine distribution
• People management- hire, train and develop a high performing Direct Service team
• Client care- ensure high level of services to clients
• Safety & security of staff and clients
• QA & compliance- follows and enforces program policies and procedures
• Program inventory management of all safety supplies, including observation monitoring system

Responsibilities:

• People Management
• Write and update job descriptions to ensure work is relevant and appropriate job expectations are established.
• Recruit, interview, and hire direct service positions in coordination with the Associate Director
• Coordinate and maintain all direct service staff schedules with support and collaboration from Deputy Director to ensure minimum facility coverage and minimize overtime hours
• Daily review of time cards, correct missed punches and approved time off requests as appropriate
• Provide new hire orientation and training for all direct service staff. Provide ongoing performance feedback, from recognition to disciplinary actions, to direct service staff, deliver quarterly ROADs, set goals & expectations and professional development processes with input from Program Director & Deputy Director
• Interpret, consistently apply, and ensure compliance with Horizon Services employee handbook
• Oversee process for answering phones and provide reception coverage to furnish information/referrals to clients and potential clients
• Identify team training needs and conduct/coordinate skills development training.
• Client Care
• Provide schedule coverage for all direct service staff duties and responsibilities as needed
• Provide on-call consultation and support for direct service staff during non-regular work hours
• Management of medication storage and dispensing operations; including oversight of ongoing maintenance, inspection, training for staff, documentation, and inventory management
• Review and establish procedures to ensure quality care for clients consistent with regulatory standards and program policies and assist in improvement of services as needed
• Provide crisis support intervention and de-escalation of conflict as needed. Conduct training for staff.
• Monitor client services from intake to discharge and ensure orientation is provided for all new clients within required time frame
• Develop knowledge of community resources related to health, mental health, finances, case management, and housing
• Assess, prioritize, and plan case management referrals and facilitate connecting to off-site resources and care. Assist clients to access outside services, as needed/assigned
• Prepare statistical and narrative reports to demonstrate results of treatment and impact of services.
• Safety & Security of Staff and Clients
• Provide periodic inspection of grounds and facility to assure security and safety
• Monitor clients to ensure appropriate supervision and knowledge of clients and activities
• Facilitate conflict resolution meetings with staff and clients as needed
• Punctuality and attendance to perform duties as scheduled
• Comply and enforce HSI's policies and procedures
• Enforce/reinforce policies and procedures of the programs and assist in creation of updated policies and procedures
• Participate in regular staff meetings, clinical supervision, and trainings
• Receive, acknowledge and address client complaints in a timely manner as needed
• Ensure adequate documentation of services by direct service staff, perform random audit of files
• Maintain a working knowledge of recovery and evidence-based practices, as well as contract requirements

SUCCESS COMPETENCIES FOR POSITION (competencies required to effectively perform the job) - FUNCTIONAL/TECHNICAL SKILLS & KNOWLEDGE (knowledge and skills required to effectively perform the job)

• Builds Effective Teams - Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Establishes common objectives and a shared mindset. Creates a feeling of belonging and strong team morale. Fosters open dialogue and collaboration among the team.

• Service Delivery – Provide a range of brief, focused prevention, treatment and recovery services, as well as longer-term treatment and support for clients with persistent illnesses. Applies a person-based approach not disciplinarian and rules-driven.

• Problem Solving – uses logic and methods to solve difficult problems with effective solutions…looks beyond the obvious and doesn't stop at the first answer.

• Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement and delivery of services. Identifies and creates the processes necessary to get work done with highest quality. Separates and combines activities into efficient and clear workflow. Seeks ways to improve processes, from small tweaks to complete reengineering.

• Experience with co-occurring in a residential setting

• Demonstrate ability to engage and support clients with challenging behaviors

• Able to manage emotions and reactions to different situations. Stays calm and clear under pressure.

• Ability to work effectively both individually and as part of a diverse team.

• Experience with evidence based practices and de-escalating clients

• Ability to communicate effective cross-functionally – knows who needs to know what.

• Able to exercise good judgment and maintain healthy boundaries with clients.

• Able to stay awake and alert during shift

• Good computer skills: word, data entry, write reports

• Must be able to physically assist beneficiaries who are undergoing seizure or other major withdrawal symptoms to include ambulatory escort to a Medical Center.

QUALIFICATIONS:

• BA/BS or a combination of related education and experience
• 3+ years of experience working in a residential treatment facility, community