Phlebotomist II Site Lead

Job Description This position requires you to have a state phlebotomy license. (Quest does not accept NHA licenses in CA, WA, NV). Phlebotomist II Site Lead - Bellingham, WA Work Schedule: Monday to Friday, 7:30 to 4:30, with rotational weekends. Proof of COVID-19 vaccination will be required. Pay range: $25.00 - $27.55 / hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits information Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours. Best-in-class well-being programs. Annual, no-cost health assessment program Blueprint for Wellness. healthyMINDS mental health program. Vacation and Health/Flex Time. 6 Holidays plus 1 "MyDay" off. FinFit financial coaching and services. 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service. Employee stock purchase plan. Life and disability insurance, plus buy‑up option. Flexible Spending Accounts. Annual incentive plans. Matching gifts program. Education assistance through MyQuest for Education. Career advancement opportunities. and so much more! Represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life‑defining health decisions. The PSR II‑Site Lead draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II‑Site Lead has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. This role will direct daily activity at a Patient Service Center (PSC) or In‑Office Phlebotomy (IOP) and could also lead one or more PSR on site. The PSR II‑Site Lead will demonstrate Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center, in a house call environment, long term care or as business needs dictate. Responsibilities Collect specimens according to established procedures, including drug screens, biometric screening and insurance exams. Administer oral solutions according to established training. Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services. Responsible for completing all data entry requirements accurately, including patient registration and test orders from requisition or pulling orders from database; manage Standing Orders. Enter billing information and collect payments when required, including safeguarding of assets and credit card information. Perform specimen processing, including labeling, centrifuging, splitting and freezing as required by test order. Perform departmental‑related clerical duties when assigned, such as data entry, inventory, stocking supplies and answering phones when needed. Read, understand and comply with departmental policies, protocols and procedures: Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual; ensure all staff follow instructions. Verify patient demographic information and initials; obtain patient signature post‑venipuncture to verify tubes were labeled in their presence and that the name on the label is correct. Assist with compilation and submission of monthly statistics and data. Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs. Complete training courses and keep up‑to‑date with the latest phlebotomy techniques. Travel to Territory Manager meetings if held off‑site or off‑normal shift. Participate on special projects and teams. Stay up to date on company communications and assist with the distribution of technical information to the work group. Perform Point of Care (POC) testing at those sites where needed and complete training/competency evaluations per Standing Operating Procedure (SOP). With appropriate training, act as mentor and resource for new employees, assisting with transition into the PSC work environment and familiarization with established procedures. Assist with periodic inventory counts, report shortages and problems to group leader or supervisor as they occur. Assist with the preparation of schedules for the assigned workgroup or PSCs. Communicate professionally with clients to resolve or refer, and document problems, prepare problem documentation and report critical issues as they occur. Ensure staff follows all safety precautions by wearing a clean lab coat, gloves and face shield when required. Assist supervisors with the implementation of SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines. Ensure facilities are neat, clean and in good repair; take appropriate action to advise Group Leader or Supervisor of required repairs and maintenance. Act as a coach, mentor, instructor and resource advisor for new employees, and serve as the point of contact on‑site to provide regular input to the group lead or supervisor. Qualifications Required Work Experience Three years phlebotomy experience, inclusive of pediatric, geriatric, and capillary collections. Keyboard/data entry experience. Flexible and available based on staffing needs, which includes weekends, holidays, on‑call and overtime. Must have reliable transportation, valid driver's license, and clean driving record, if applicable. Travel and flexible hours required to work multiple locations and cover Patient Service Center, Mobile, Long‑Term Care and In‑Office Phlebotomy locations with minimal notice. Preferred Work Experience Minimum 2 years in a Patient Service Center environment preferred. Customer service in a retail or service environment preferred. Physical and Mental Requirements Lift light to moderately heavy objects; 1–15 lbs frequently, 16–25 lbs occasionally, 26–40 lbs seldom. Must be able to sit or stand for long periods; requires long hours of eye and hand coordination. Must be able to perform repetitive tasks with dominant hand frequently and continuously. Position requires travel. Extensive use of phone and PC. Fine dexterity with hands/steady. Talking, walking, balancing, bending/kneeling, pushing/pulling, reaching/twisting. Knowledge Committed to all Quest Diagnostics Policies & Procedures, including Company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles. The position requires the ability to effectively communicate in English. Skills Ability to provide quality, error‑free work in a fast‑paced environment. Ability to work independently with minimal on‑site supervision. Excellent phlebotomy skills, including pediatric and geriatric. Demonstrate superior customer focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business. Capable of handling multiple priorities in a high‑volume setting. Make decisions based on established procedures and exercise good judgment. Education High School Diploma or Equivalent (Required). Languages English (Required). Licenses and Certifications Phlebotomy certification (required in certain states, e.g., California, Nevada, Washington and Louisiana) (Preferred). 63010 Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. #J-18808-Ljbffr