SUV Tour Driver

Job Description

Job Description

SUV Tour Driver

Up to $19/ Hour

Department: Tours and Transportation

Reports to: General Manager

Status: Non-Exempt

I. Job Purpose/Objective:

This position is responsible for delivering high-quality, personalized transportation and tour services. You’ll be responsible for interacting with visitors throughout the tour while sharing captivating facts and stories about the beautiful island we call home. This role involves ensuring the safety and comfort of clients, providing knowledgeable and engaging tour experiences, and representing Roberts Hawaii with professionalism and courtesy.

II. Essential Job Functions:

Incumbent may perform any or all of the following:

• Daily Duties:
  • Documentation: Ensure all required driver documents are current and comply with DOT regulations.
  • Customer Service: Greet clients warmly and professionally, maintaining a high standard of personal appearance.
  • Pre-Trip Responsibilities:
    • Conduct a thorough pre-trip inspection of the SUV, completing the Driver’s Inspection Report
    • Address any maintenance or safety issues immediately.
    • Manage vehicle fueling, record fuel usage, and perform regular cleaning of the vehicle.
    • Coordinate with Dispatch Operations regarding any route or schedule changes, obtaining necessary approvals for deviations.
  • Uniform and IDs: Maintain a clean, professional uniform and ensure that all required IDs are always worn.
• On-Run Responsibilities:
  • Provide personalized and engaging tours, sharing knowledge about local attractions, landmarks, and points of interest.
  • Assist clients with special needs, including securing wheelchairs or other assistance devices as required.
  • Execute pick-ups and drop-offs efficiently and according to schedule.
  • Handle luggage, including labeling and loading as necessary, ensuring it is secure and organized.
  • Maintain accurate records of passenger counts, changes, and destinations, reporting to Dispatch as needed.
  • Deliver an exceptional tour experience, ensuring client satisfaction and comfort throughout the journey.
• After-Run Responsibilities:
  • Perform a post-trip inspection of the vehicle to ensure it is in good condition.
  • Refuel and clean both the interior and exterior of the vehicle.
  • Complete necessary paperwork, including Vehicle Accident Reports and trip sheets, following company procedures.
  • Report any issues or incidents to Dispatch and management promptly.

III. Essential Skills (Minimum qualifications individual must possess when entering position) – i.e. skillsets, education, certifications, etc.

• Age Requirement: Must be at least 21 years old.
• Local Knowledge: Familiarity with local streets, landmarks, and attractions.
• Language Skills: Able to read, speak, and understand English.
• Documentation: Ensure that all documentation is current and valid, including:
  • Hawaii Driver History Record
  • PUC (Physical Examination, Medical Clearance Card)
  • Valid Driver’s License (CDL A or B with P endorsement is preferred but not required)
• Mathematical Ability: Ability to perform simple math functions, including counting and simple calculations.
• Customer Service Skills:
  • Ability to work under pressure and manage tight schedules.
  • Strong interpersonal skills, with expertise in handling diverse and complex customer interactions.
  • Adherence to company policies and regulations, including Substance Abuse and DOT guidelines.
  • Ability to provide informative and engaging tours, adapting to client interests and needs.
• Professionalism: Demonstrates a high level of professionalism, punctuality, and reliability.

IV. Working Conditions/Job Environment

• Must be able to stand, walk, and sit for sustained periods.
• Medium work- exerting up to 50 pounds of force occasionally and/or 20 pounds of force frequently, and/or 10 pounds of force frequently to move objects.
• Stooping, kneeling, climbing, reaching, pushing, pulling, and lifting for extended periods.
• Expressing or exchanging ideas using the spoken word; must convey detailed or important spoken instructions to other workers accurately.
• Ability to receive detailed information through oral communication and make fine discriminations in sound.
• The worker is required to have visual acuity to perform an activity such as: operating and repairing machines/equipment.
• The worker is subject to both environmental conditions: Activities occur inside and outside.
• The worker is subject to hazards: including a variety of physical conditions such as proximity of moving mechanical parts, moving vehicles, and exposure to heat.
• Subject to atmospheric conditions: one or more of the following conditions affect the respiratory system of the skin: fumes, odors, dust, mists, and gases.
• Some remote work may be necessary.

The information in this description has been designed to indicate the general nature and level of work performed by an employee in this classification.  It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job.  Management has the right to add to, revise, or delete information in this description.  Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.