Front of House Shift Leader

Shift Leader

A Shift Leader consistently demonstrates our CARES values by caring for people and leading with honor, dignity, and respect. They have a servant's heart, place others above themselves, and show strong character in how they lead and make decisions. They have a genuine passion for leading, coaching, and developing team members to help them grow and succeed. Shift Leaders take initiative, maintain a steady sense of urgency, and model the behaviors they expect from others.

Shift Leaders support senior leadership by executing daily operations and holding the team accountable to operational standards. Their primary focus is ensuring the restaurant runs effectively while coaching and developing team members. Shift Leaders lead by example and set the tone for performance, culture, and the guest experience.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A positive, team-oriented work environment where you can make a meaningful impact
• Flexible scheduling, with Sundays always closed
• Direct learning and mentorship from an experienced Owner-Operator and restaurant leadership team
• Intentional growth and development designed to support your professional goals
• Access to scholarship opportunities
• Competitive pay
• Complimentary shift meals
• Free meals during your shifts
• Team engagement, celebrations, and outings that build real connection

Shift Leader Responsibilities:

• Actively participate in day-to-day operations in a high-volume, fast-paced restaurant
• Respond promptly and respectfully to guest needs, ensuring a positive experience
• Support the training and development of new team members and leaders, while setting the tone for each shift and modeling expected behaviors
• Be a positive, encouraging, and dependable team player
• Open and/or close the restaurant, lead shifts, and serve as a key holder
• Accurately count drawers and complete front-of-house closing procedures
• Communicate clearly and professionally, both verbally and in writing

Be Committed To Our Core Values:

C - Character: We lead with humility, honesty, and integrity. We do the right thing, even when no one is watching, and hold ourselves accountable in every decision.

A - Atmosphere: We intentionally create a positive, encouraging, and respectful environment where both guests and team members feel valued and welcomed.

R - Relationship and Results: We invest in our people; coaching, developing, and supporting them because strong relationships drive strong, sustainable results.

E - Effort and Excellence: We don't pursue perfection, but we are committed to meeting our standards every time through consistent effort, discipline, and attention to detail

S - Servant Leadership: We lead by serving first. We put the needs of the team above ourselves and work selflessly toward shared success.

Qualifications & Expectations:

• Leadership Experience: 1–2 years of restaurant leadership experience or 3+ years of demonstrated leadership in a fast-paced, people-centered environment
• Hospitality First: Naturally creates a warm, welcoming, and respectful experience for every guest
• Character & Reliability: Dependable, punctual, and trustworthy with reliable transportation
• Operational Excellence: Performs well in a fast-paced environment while maintaining accuracy, calm, and consistency
• Attention to Detail: Values excellence by following systems, standards, and details that protect the guest and team experience
• Focused Execution: Manages tasks with discipline and prioritization while staying present with people
• People Care: Builds strong relationships with team members and shows a genuine desire to serve, support, and develop others
• Service Commitment: Demonstrates a deep commitment to remarkable guest service in every interaction
• Leadership Accountability: Addresses team member performance and behavior with clarity, fairness, and care
• Shared Ownership: Works collaboratively with leaders and team members, taking responsibility for results and culture

Work Schedule:

• Weekend availability
• 8 hour shift
• Day shift
• Night shift