AI Enablement Specialist

The AI Enablement Specialist owns how company and clients adopt AI, spanning internal capability, client education, tool evaluation, and measurable business outcomes.

• Technology sales: 2 years (Required)
• Business development or sales: 3 years (Required)
• Educate customers, assess needs, create solutions, then hand off to the tech team for delivery.
• Some cold calling is required, but the focus is engaging existing customers about AI needs.
• Must be highly versatile and adaptable.
• Interface with Customers and internal teams, someone who is a real thinker
• No single AI tool expertise required; broad exposure matters because client needs vary.

• Building and delivering the internal AI training curriculum across all teams
• Developing role-specific enablement tracks for engineering, service desk, and sales
• Creating practical documentation, prompt libraries, and workflow playbooks
• Onboarding new team members into our AI tools and standards
  Determine which AI technologies company adopts and recommends, including:
• Evaluating emerging AI tools and platforms against practical business use
• Recommending what we adopt, pilot, or decline, with clear reasoning
• Defining internal standards for responsible and effective AI use
• Maintaining awareness of AI capability shifts and their impact on managed services
• Tracking adoption metrics across internal teams and client engagements
• Connecting AI capability to service delivery improvement and margin
• Managing scorecards and success metrics across the enablement lifecycle
• Reporting progress and impact to leadership