Office Administrative Associate & Scheduler

Job Description

Job Description

About Us

At SYNERGY HomeCare of Toms River, we provide compassionate, non-medical home care services that allow individuals to age safely and comfortably in the place they call home. We are committed to delivering exceptional, personalized care that enhances the well-being and quality of life of our clients and provides peace of mind to their families.

We are a nationally recognized brand, and we take pride in our commitment to excellence, accountability, and meaningful service. As we continue to grow, we are seeking a highly organized and driven professional who shares our values and passion for making a difference to join our team as an Office Administrative Associate & Scheduler.

Position Summary

This role is at the heart of our operations. You will be responsible for caregiver scheduling, client coordination, and administrative/HR support, ensuring seamless service delivery and compliance.

This position requires someone who thrives in a fast-paced, detail-oriented environment, can manage multiple priorities, and communicates with professionalism and empathy.

Key Responsibilities

Scheduling & Operations

• Coordinate and manage caregiver schedules for client assignments

• Ensure proper coverage for all shifts, including urgent and last-minute needs

• Communicate schedule updates clearly with caregivers and clients

Administrative & HR Support

• Assist with onboarding new caregivers (documentation, compliance, follow-up)

• Maintain employee and client files in compliance with state and accreditation standards

• Conduct background checks and employment verifications

• Track and follow up on required documents and certifications

Client & Care Coordination Support

• Answer incoming calls in a professional, warm, and empathetic manner

• Assist with intake inquiries and scheduling consultations

• Document all interactions in company systems

• Support care coordination efforts between clients, caregivers, and leadership

General Office Duties

• Data entry and record maintenance using cloud-based systems

• Maintain confidentiality at all times

• Support leadership with additional operational needs as required

• Track KPI’s

Qualifications

• Associate’s or Bachelor’s degree preferred OR 1–3 years of relevant experience

• Experience in home care, healthcare, or scheduling strongly preferred

• Proficient in Microsoft 365 (Word, Excel, Outlook, etc.)

• Strong organizational and time management skills

• Excellent attention to detail and follow-through

• Ability to multitask and prioritize effectively

• Strong written and verbal communication skills

• Ability to remain calm, flexible, and solution-oriented in a dynamic environment

• Self-starter with a strong sense of accountability and ownership

What We’re Looking For

• Someone who can see the big picture while managing details

• A team player who takes initiative and follows through

• A professional who values structure, process, and accountability

• Someone who genuinely cares about supporting families and caregivers

Compensation & Schedule

• 401K 

• Competitive hourly rate: $22–$25/hour (based on experience)

• This position requires a flexible schedule, including weekend availability, with adjusted weekday time off.

• Opportunity for growth within a rapidly expanding agency

Why Join SYNERGY HomeCare?

• Work in a mission-driven, nurse-led organization

• Be part of a growing and supportive team

• Make a meaningful impact in the lives of clients and families

• Gain experience in healthcare operations, scheduling, and care coordination

How to Apply

Please submit your resume. Qualified candidates will be contacted for the next steps in the hiring process.