Senior Customer Success Manager
Tavrn
Customer Success Manager
Own a book weighted toward higher-complexity Growth accounts and select Enterprise accounts
Lead executive-level business reviews and renewal negotiations for accounts with significant ARR and multi-stakeholder buying committees
Build multi-threaded relationships across firm leadership, operations, and case management staff
Develop and refine playbooks for onboarding, adoption, and renewal that other CSMs adopt across the team
Mentor Customer Success Managers and Associates; act as an escalation point for complex account issues
Partner closely with RevOps and Finance on contract terms, pricing, and renewal structuring for complex accounts
Represent the voice of the customer in product roadmap discussions
4–6+ years in customer success or account management in B2B SaaS, with a track record on complex, multi-stakeholder accounts
Demonstrated ownership of retention and expansion targets on a $1M+ ARR book
Comfortable leading commercial negotiations and executive conversations
Experience mentoring or informally leading other CS team members
Strong command of CRM and account health data; able to build and defend a renewal forecast
Legal tech, legal services, or personal injury industry experience strongly preferred
Best-in-team retention and expansion performance across a complex book
Playbooks and best practices you've built are adopted team-wide
CSMs and Associates you mentor show measurable improvement in their own book performance
Trusted by leadership to run point on the highest-stakes renewal conversations in your book
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Senior Customer Success Manager in San Francisco, CA vacancy
$133.5k - $160k
...leader in Intelligent Content Management. Our platform enables... ...content management and empower our customers to completely transform workflows... ...the evolution of Customer Success at Box—from driving adoption... ...customers and engaging with senior stakeholders and executivesDemonstrated...SeniorLive inWork at officeShift work3 days per weekBox
San Francisco, CA1 day ago$114k - $205.7k
...innovative force in the market.Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds... ...financial investment.Job DescriptionThe Role: As a Senior Customer Success Manager (CSM) at Strategy, you will serve as the primary bridge between...SeniorWork at officeShift workStrategy
San Francisco, CA2 days ago$180k - $230k
...Customer Success Manager (CSM) At Bland, we're building the most human AI phone agents in the world. We're a Series C startup backed by Emergence... ...Management - Skilled in resolving complex issues, guiding senior stakeholders, and driving clarity during high-pressure...SeniorWork at officeRemote workBland AI
San Francisco, CA4 days ago- ..., ARMRA, and Sleep Number are not only successfully onboarded onto the platform but also positioned... ...accept HSA and FSA dollars from customers, ensuring a smooth and efficient... ...across the merchant portfolio. It involves managing multiple high-priority accounts simultaneously...SeniorShift work
Fitt Talent Partners
San Francisco, CA4 days ago $96.4k - $144.6k
...Senior Customer Success Manager Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365's culture is focused on empowering...SeniorWork at officeRestaurant365
San Francisco, CA4 days ago$180k - $200k
...requires a fundamentally new approach. With care for our customers, attention to detail, and grounded execution, we're reimagining... ...Inscribe is seeking our second entrepreneurial senior customer success manager to help drive our enterprise and strategic customer success...SeniorLocal areaInscribe
San Francisco, CA2 days ago$120k - $140k
...our largest and most complex customers achieve the outcomes they came... ...how Bobyard does customer success as we scale. To do that, you... ...in customer success, account management, or implementation at a B2B SaaS... ..., and team as an early senior hire This is a full-time,...SeniorFull time- ...people, and companies, more successful. We believe coaching is among... ...About the Role This is a senior, revenue owning role for someone... ...work directly with the VP of Customer Experience (who currently... ...book) and alongside our Account Manager, on a separate track of accounts...SeniorRemote workHome office
$153.85k - $181k
...Senior Private Equity Customer Success Manager San Francisco, CA The Company You'll Join Carta is the connected platform and AI-native ecosystem for private capital. Built to replace fragmented tools with a single system of record, Carta brings together the software...SeniorFull timeContract work- ...industry is hamstrung by account management capacity. Account managers... .... Our platform already saves customers thousands of hours and... ...evidence and champions. Customer Success at Fulcrum is three people... ...news reaches you early, and senior enough to hold a hard conversation...SeniorWork at officeImmediate startRelocation
$190k - $215k
...Senior Customer Success Manager Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack from electrons to tokens to...SeniorFull timeTemporary work$190k - $215k
...Senior Customer Success Manager Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack from electrons to tokens to...SeniorFull timeTemporary work$84k - $132k
...Senior Customer Success Manager, Industry At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life...SeniorWork at officeFlexible hours- ...Enterprise Customer Success Manager At Gorgias, we are revolutionizing customer service for ecommerce businesses. Our Customer Success team ensures clients realize measurable value from our platform by driving product adoption, automation maturity, and long-term operational...Senior
$107.5k - $133.5k
...Sr. Customer Success Manager for Media Partnerships LiveRamp is the data collaboration platform of choice for the world's most innovative companies... ...for Media Partnerships at LiveRamp, you will serve as a senior strategic advisor and point of contact for the success of...SeniorWork at officeWork from homeFlexible hoursNight shift2 days per week$160k - $190k
...Senior Customer Success Manager We're looking for a Senior Customer Success Manager (equivalent to a Technical Account Manager) to manage our rapidly growing enterprise customer base across all industries. As a Sr. CSM, you'll work closely with sales, implementation...SeniorWork experience placementImmediate startHome officeFlexible hours- ...Truemed Merchant Success Manager Our mission is to reverse chronic illness back to 1970s levels and make Americans healthy again. We will... ...and Sleep Number — to unlock HSA and FSA spending for their customers. This role ensures those partnerships are not just launched,...SeniorShift work
TrueMed Inc
San Francisco, CA13 hours ago $145k - $180k
...Senior Customer Success Manager OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate...SeniorContract workLocal area$153k - $181k
...software, services, and legal infrastructure that founders use to manage equity, fund managers use to run administration and reporting... ...careers page]( The Team You’ll Work With The Enterprise Customer Success team here at Carta is our most advanced relationship...SeniorFull timeShift work$135k - $167k
...Hover's Inbound Customer Experience Team Leadership Opportunity Hover's Inbound Customer Experience team is one of the company's most... ...roughly 80% of inbound conversations on every channel. You'll manage the day-to-day health of the outsourced operation hands-on, partnering...SeniorFull timeWork at officeLocal areaFlexible hoursShift workAlmaz Capital
San Francisco, CA3 days ago- ...agreements to life. Over 1.5 million customers and more than a billion... .... With intelligent agreement management, Docusign unleashes business-... ...leadership teams, driving success in a fast paced regional model... ...contributor role reporting to Senior Manager, CS Strategy &...Permanent employmentFull timeContract workTemporary workWork at officeLocal areaRemote work2 days per week
DocuSign
San Francisco, CA1 day ago $35k - $40k
...technology corporations are taking their customers, bleeding their profits, and making it... ...hundreds. We’ve got top talent from the most successful companies in SMB software, including:... ...-driven Associate Customer Success Manager to join our team. In this role, you will...Work at officeLocal areaRemote workOwner.com
San Francisco, CA4 days ago$233k - $274k
...ride, childcare, even a date. Customers include Uber, Pennymac,... ...Checkr’s Strategic Customer Success team, you will lead a team of... ...experienced Customer Success Managers who are assigned to Checkr’s... ...experience. This role reports to the Senior Director of Customer Success....Work at officeLocal areaRemote workRelocation3 days per weekCheckr
San Francisco, CA3 days ago- ...and their supplies... and all are still managed with spreadsheets, phone calls, and gut... ...leaders stay. This isn't a nice-to-have: our customers pay 5-15x more than legacy incumbents... ...You'll join as CSM #2, own the full success motion for a portfolio of multi-hospital...Work at officeRemote workRelocation packageFlexible hours
Vitalize Care
San Francisco, CA5 days ago - ...Customer Success Manager Interface.ai is redefining how financial institutions serve their members through agentic AI and conversational AI — and we're doing it in production, at scale, with real outcomes. $30M in Series A funding. Cash-flow positive. A mission that...Work at office
Interface AI
San Francisco, CA3 days ago - ...Customer Success Manager Our client is a fast-growing, tech-driven company in the Bay Area looking for a Customer Success Manager who is passionate about building relationships, improving customer outcomes, and helping clients get the absolute best out of the company...
Speak Wisely Solutions
San Francisco, CA4 days ago - ...The Role As an AI Outcomes Manager at Tavily, you will serve as the trusted advisor... ...bridge between Tavily and our enterprise customers. You'll guide customers through their entire... ...customer-facing roles such as Customer Success, Customer Success Architect,...Full time
Tavily Inc
San Francisco, CA3 days ago $90k - $135k
...is built for exactly that moment. Our customers don't just adopt software - they unlock... ...driven, strategically minded Customer Success Manager to scale our post-implementation Customer... ...customers, serving as a trusted advisor to senior stakeholders while ensuring strong...Ascend Performance Materials
San Francisco, CA2 days ago$75k - $90k
...Customer Success Manager San Francisco, California, United States Job Openings Customer Success Manager About Change At Change our mission is clear: to power every dollar donated online. Change's platform enables businesses to donate to 1.5 million nonprofits...Work at officeGetChange Corp
San Francisco, CA3 days ago- ...Scaled Customer Success Manager Outset invented a better way to do research: AI-powered user interviews. Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale....Work at office
Outset
San Francisco, CA2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Customer Success Manager. Be the first to apply!
Related searches
- enterprise customer success manager San Francisco, CA
- customer success manager San Francisco, CA
- senior customer success manager San Francisco, CA
- educational customer success manager San Francisco, CA
- technical customer success manager San Francisco, CA
- customer success manager remote San Francisco, CA
- customer success executive San Francisco, CA
- sr. customer success manager San Francisco, CA
- success manager San Francisco, CA
- strategic customer success manager San Francisco, CA