Housing Manager

The Housing Manager is responsible for the overall operation, management, and compliance of The Center’s housing properties. This role oversees tenancy from application to move-out, ensures housing facilities meet safety and quality standards, manages financial and administrative processes, and connects residents with appropriate services. The Housing Manager acts as the primary liaison between tenants, The Center, Bright Star Foundation leadership, the bookkeeper, and external vendors. This is a hybrid position requiring regular on-call availability to respond to housing-related emergencies outside of standard business hours. Key Responsibilities Manage the full lease process: respond to inquiries, schedule application appointments, conduct background checks, confirm income, sign leases, and orient new tenants to case managers. Enforce lease terms by approving applications, issuing notices, initiating evictions, and imposing late fees when applicable, under the direction of the Executive Director. Maintain accurate tenant files, leases, and documentation. Foster positive tenant relations, addressing concerns quickly and escalating complex conflicts to leadership. Ensure clear communication of housing rules, policies, and agreements. Property Oversight Conduct monthly property inspections in coordination with pest control and document findings. Ensure properties, grounds, buildings, and amenities meet safety, cleanliness, and appearance standards. Coordinate move-ins and move-outs with The Center’s Facilities team and external partners. Handle minor repairs in partnership with The Center’s Operations Manager; obtain bids and schedule vendors for larger projects. Track maintenance requests and follow through until completion. Collect tenant rent (cashier’s checks, money orders, or checks) and ensure timely deposits into Bright Star’s bank account. Confirm Just One Project payments and forward confirmations to the bookkeeper. Work with Bright Star Foundation’s bookkeeper to reconcile tenant accounts and provide regular reports. Manage expenses and submit documentation (receipts, requisitions, expense reports) for purchases under $250. Seek prior approval from the Foundation President for expenditures over $250. Approve invoices from vendors, contractors, and service providers. Monitor budget compliance and assist in preparing financial and occupancy reports. Program Support & Compliance Connect tenants with supportive services, including mental health, healthcare, and employment assistance, using trauma-informed practices. The Center is proud to be an Equal Opportunity Employer. People of color, people with disabilities, women, lesbian, gay, bisexual, transgender, gender non‑conforming, and queer candidates are strongly encouraged to apply. We are committed to a diverse workplace and to supporting our staff with ongoing career development opportunities. Collaborate with The Center on grant applications and track progress on funded housing programs. Provide data and reporting to the Executive Director on grant outcomes, housing metrics, and compliance. Research and identify potential housing‑related grants, supporting the application process. Maintain compliance with federal, state, and local housing regulations and nonprofit requirements, including State Tax‑Exempt Renewal every five years. Leadership & External Relations Serve as the primary housing contact for the Executive Director/Board President via regular email and phone communication. Attend community workshops, trainings, and conferences to represent The Center and strengthen connections with housing networks and the Nevada Continuum of Care. Maintain professional, calm communication with donors, supporters, and community partners, with the ability to de‑escalate challenging situations. Stay informed of best practices and policy updates related to shared and transitional housing. Minimum Qualifications Bachelor’s degree in business administration, real estate, property management, social services, or a related field (preferred). Minimum of 5 years of experience in property management, housing operations, or related nonprofit/human services fields. Proven ability to manage leases, collect rents, resolve tenant issues, and oversee property maintenance. Strong financial management skills, including budget oversight, expense tracking, and reporting. Excellent communication, interpersonal, and conflict resolution skills with a trauma‑informed approach. Ability to work independently, prioritize multiple responsibilities, and exercise sound judgment in a fast‑paced environment. Proficiency with Microsoft Office Suite, property management software, and digital communication platforms. Must have own transportation, work cell phone, laptop, debit card, and printer. Physical Requirements Ability to sit at a desk and operate a computer for extended periods. Occasionally required to stand, walk, and lift/move up to 50 pounds. Vision abilities include close, distance, depth perception, and focus adjustment for reviewing documents and handwritten notes. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Gay & Lesbian Community Center of Southern Nevada #J-18808-Ljbffr