Inside Sales Representative

Inside Sales Representative

The Inside Sales Representative serves as a primary point of contact for assigned customer accounts, providing responsive, accurate, and professional support throughout the sales and order management process. This role partners closely with Account Managers, Strategic Account Managers, Inside Sales leadership, and the Outside Sales team to support customer needs, prepare quotes, process orders, communicate updates, resolve issues, and maintain accurate account information. The position plays an important role in delivering a high level of customer service, supporting internal coordination, and contributing to the company's overall world-class sales and service objectives.

Act as the primary contact for assigned customer accounts, ensuring responsive communication and a high level of customer service.

Partner with Account Managers, Strategic Account Managers, the Inside Sales Manager, and Outside Sales team to support account activities, customer requests, special projects, and administrative needs.

Accurately process sales orders and provide customers with final order confirmations.

Prepare and present quotes to customers, ensuring accuracy, timeliness, and alignment with customer requirements.

Manage assigned new business inquiries and coordinate appropriate follow-up.

Source purchased parts and raw materials to support customer quotes, orders and production requirements.

Create and maintain purchased part SKUs and related information in the operating system.

Proactively communicate order changes, delays, and updates to customers and internal teams.

Receive, document, and coordinate follow-up on customer complaints, including initiation of the RMA process when applicable.

Share relevant customer, order, and account information with internal departments to support efficient service and issue resolution.

Maintain accurate customer, order, and account information in internal databases and systems.

Follow all company safety, security, operational, and procedural requirements.

Bachelor's degree and/or two years related experience in a business-to-business setting

Proficiency working with business systems and Microsoft Office Suite

Strong attention to detail and accuracy

Solid mathematical and analytical skills

Excellent written and verbal communication skills

Strong organizational, problem-solving, and time management abilities, with the capacity to manage multiple priorities

Ability to work independently and collaboratively within a team environment

Adaptable, flexible and able to thrive in a fast-paced, dynamic setting

Salary: $60,000-$70,000