Relationship Manager- Mandarin Speaking

DescriptionThe world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. Meet Nuvei, Nuvei is the global fintech building the infrastructure for every payment, everywhere. Its modular, flexible, and scalable technology enables leading companies to accept next-generation payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 52 markets, 150 currencies, and over 720 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally through one integration. At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey! We’re looking for an experienced and proactive Account Manager to help reach our APAC ambitions. You will be managing key account relationships across multiple industries and channels for our cross-border merchants. The ideal candidate is a born networker who thrives in a fast-paced, diverse, and entrepreneurial environment.ResponsibilitiesFully responsible for the success and satisfaction of your merchants in your portfolio.Build strong relationships with key contacts across multi continents and time zones.Build and sustain relationships with key merchant stakeholders, and leverage those relationships to drive the best possible merchant experienceEnsure a positive and consistent relationship for one or more assigned clientsServe as primary point of contact to support problem resolution and ensure client retentionWork and collaborate with colleagues in the Global Nuvei TeamRequirementsAt least 3-5 years of experience managing enterprise-level clients in a fast-paced & dynamic environmentKnowledge of payments and acquiring is a mustYou're a high-energy, dynamic, hands-on self-starter with a proven commercial edge and entrepreneurial driveYou enjoy working in uncertain situations, and you can deal with ambiguityYou're an excellent communicator who can build relations at all levelsYou are a very detailed personYou can work seamlessly with a global, multicultural teamYou are well organized with good time management skillsYou have strong aptitude to analyze and solve problemsWillingness to work across different time zonesFluent in Mandarin and proficient in EnglishTravel required (~5%)BenefitsCompetitive holiday allowance401K Matching programGroup Insurance BenefitsFlexible working modelEmployee Assistance ProgramNuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.Working LanguageEnglish (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.Our recruitment process may use automated tools, including AI, to support application management and candidate shortlisting.Job SummaryID: 8CE613816ADepartment: Client Engagement & Marketing