Senior Customer Service Coordinator
Denken Solutions, Inc.
Description:
As a Coordinator, Contact Center Customer Service, you serve as the voice of the brand to engage with consumers and respond to inquiries, complaints and praise. This role supports the Client team and all brands within the scope of this team.
Onsite Role
Mon - Fri with a start time between 10a - 2p, 40 hours per week. There is a weekend rotation amongst associates - they wouldn't be working every weekend and typically it is Saturday or Sunday (not both).
KEY RESPONSIBILITIES:
• Phone channel focused with the ability to flex to e-mail, live chat, SMS text, eCommerce, and ratings and reviews as needed.
• Support all brands within the scope for Client Nutrition CES
• Foster consumer loyalty while driving sales and market share through exceptional customer service, expert advice, nutrition and product education, and personalized solutions.
• Facilitate and support eCommerce intiatives and product transactions
• Process quality incidents in accordance with FDA and Client requirements.
• Competency with CRM Salesforce Engage OMNI, Product Information, Consumer Data Privacy handling
• This position may support a 24/7 engagement center and could require availability for holidays, evenings and weekends.
• High School Diploma or GED
• Additional education or certification in customer service considered a plus
• Strong communication (both verbal and written) and interpersonal skills
• Computer and/or systems knowledge
• Problem solving skills
• Customer service skills About us:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency. For more relevant job opportunities please visit our website: Denken Solutions Careers
Vacancy posted 20 days ago
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