Clinical Registrar - Full Time

Clinical Registrar

St. Croix Health is looking to add a full-time (0.8 FTE) Clinical Registrar to our team! This position will work straight night shifts (11 pm - 7:30 am), every other weekend and every other holiday.

The Clinical Registrar is a hybrid position responsible for comprehensive clinical data registry functions for Trauma and Stroke programs, while also performing Patient Access Associate duties. This position supports trauma and stroke designation, verification, and quality improvement efforts through accurate data abstraction, coding, validation, reporting, and follow-up in accordance with state and national registry requirements. This role also serves as a key patient-facing and operational support by completing patient registration, scheduling, and telecommunication duties to ensure timely access to care. Success in this role is demonstrated by accurate, complete, and timely clinical data entry and analysis, paired with compassionate and efficient patient access services that promote safe, high quality care.

Essential Duties and Responsibilities:

Clinical Registry Trauma & Stroke

• Collect, abstract, code, analyze, validate and submit clinical data for all trauma and stroke patients meeting state, national, and accrediting body inclusion criteria.
• Perform concurrent and retrospective review of complex medical records, including pre-hospital, emergency, inpatient, operative, diagnostic, and follow-up documentation.
• Apply standardized coding systems and definitions, including ICD-10-CM/PCS, AIS, NTDS, NTDB, TQIP, and state stroke and trauma registry standards.
• Determine patient eligibility for registry inclusion based on American College of Surgeons (ACS), state trauma system, and stroke program criteria.
• Maintain registry timelines (e.g., percentage complete within required post-discharge timeframes) to ensure compliance with regulatory and accreditation standards.
• Conduct data quality checks, validation audits, interoperability testing, and reconciliation process to ensure accuracy, completeness, and reliability of registry data.
• Perform required data submissions to state and national trauma and stroke databases within mandated timelines.
• Complete patient follow-up activities, including long-term outcomes, complications, and functional status as required by registry standards.
• Supports trauma and stroke quality improvement initiatives by identifying trends, variances, and opportunities for performance improvement.
• Prepare and present registry data in reports, dashboards, scorecards, graphs, and presentations for internal committees, leadership and external agencies.
• Coordinate and support multidisciplinary case reviews, trauma and stroke conferences, and accreditation activities, including preparation of summaries and required documentation.
• Act as a liaison with physicians, nurses, trauma and stroke program leadership, state departments of health, accrediting agencies, and registry vendors.
• Assists with research, audits, publications, and annual reports while maintaining patient confidentiality and HIPAA compliance.
• Develop, review, and maintain registry-related workflows.

Patient Access Associate Responsibilities

• Serve as the first point of contact for patients and caregivers, providing professional, compassionate, and customer focused service.
• Complete accurate patient registration, including demographic, insurance, billing, and medical information in the electronic health record.
• Update and verify patient information to support clinical care, billing accuracy, and regulatory compliance.
• Schedule patient appointments and procedures as requested by providers, nursing staff, or patients.
• Manage telecommunication functions as assigned, including call handling, alarm monitoring, ambulance communication, and escalation of patient or staff concerns.
• Communicate hospital policies, procedures, and care process clearly to patients and caregivers.
• Collaborate with clinical teams to relay critical information and support efficient patient flow.
• Maintain confidentiality and professionalism in all patient interactions.

Requirements

Education & Licensure:

Required:

• High school diploma or equivalent required
• Completion of an ICD-10 coding course or refresher (within defined timeframe after hire) required
• Completion of a trauma registry and/or stroke registry education program (within defined timeframe after hire) required

Preferred:

• Associate's or Bachelor's degree in Health Information Management, Health Care Administration, Nursing or related healthcare field preferred
• OR
• Experience Registered Nurse, Registrar, or Coding Specialist with at least three (3) years of trauma-related experience
• Certified Specialist in Trauma Registries (CSTR)
• Certified Abbreviated Injury Scale Specialist (CAISS)
• Registered Health Information Technician (RHIT), Registered Health Information Administrator (RHIA) or Certified Coding Specialist (CCS)

Experience:

• One year of experience in healthcare data collection, registry work, coding, medical records, patient registration, or a related healthcare role required
• Experience with trauma and/or stroke registries preferred
• Coding, abstraction, or health information management experience preferred

Competencies:

Knowledge, Skills & Abilities:

• Knowledge of medical terminology, anatomy, physiology, and pathophysiology
• Working knowledge of trauma and stroke standards, registry requirements, and quality metrics
• Strong analytical, data abstraction, and problem-solving skills
• Proficiency with computers, electronic medical records, registry software, spreadsheets, and reporting tools
• Excellent written and verbal communication skills
• Strong attention to detail and commitment to data integrity
• Ability to work independently while managing competing priorities
• Ability to collaborate effectively with multidisciplinary clinical and administrative teams
• Demonstrated customer service skills and ability to manage difficult or stressful situations professionally

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

St. Croix Health is an Equal Opportunity Employer. We will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact us at View email address on click.appcast.io or View phone number on click.appcast.io.

St. Croix Health has been a healing force in the St. Croix Valley for over 103 years. We are a purpose-driven organization with a dedicated team committed to serving our patients and communities throughout the St. Croix Valley. This commitment is rooted in our mission, vision and values.

Mission: To deliver care driven by excellence, guided by heart, and grounded in community.

Vision: To be a trusted partner in providing healthcare that is personal and accessible to all, by adapting to meet the needs of our communities, and support lifelong well-being.

Values: Integrity, Respect, Collaboration, Compassion

Here at St. Croix Health we offer our employees with a robust benefits package that includes:

• Health, vision and dental insurance
• 403b retirement program with employer match
• Paid time off
• Short-term disability, long-term disability and life insurance options
• Education reimbursement
• Employee assistance program (EAP)
• Wellbeing incentive program
• Free parking
• Employee prescription discount program

St. Croix Health is a not-for-profit healthcare system located in St. Croix Falls, WI dedicated to helping people live healthier, happier, and longer lives. St. Croix Health offers the services of 80+ providers and 20 specialties with five community clinics in Minnesota and Wisconsin all supported by a critical access hospital on the main campus in St. Croix Falls, just an hour northeast of Minneapolis/St. Paul. Nestled in the bluffs of the St. Croix River Valley, St. Croix Falls is the ideal place to work, live and play.